BBB Business Review

Text Sizesmall medium large

Consumer Complaints

This business is not BBB accredited.

Local Business Yellow Pages

(800) 777-4126

Customer Complaints Summary

10 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 10

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning billing contacts for unauthorized purchases for directory advertising listings.  Customers that dispute the transaction report that they are provided recordings of telephone conversations that the company purports to be authorization to purchase, but which the customers assert were yes and no answers to confirm their company name and location.  All transactions are apparently telephone conversation based and without any written contract documentation.

The number of complaints presented to the BBB during the time since a file was opened on the firm in late March totals over 250, causing concern over both the number and the pattern of complaint activity.   The BBB wrote to the company in April, 2013 about these concerns, but has not received a company response to date.



Industry Comparison | Chart

Yellow Page Advertising , Internet Marketing Services

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.