This business is not BBB accredited.

Value Blinds & Heirloom Draperies, Inc

Additional Locations

View Additional Phone Numbers 44927 George Washington Blvd., Suite100, Ashburn, VA 20147

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Value Blinds & Heirloom Draperies, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1999 Business started: 11/05/1997 in VA Business incorporated 11/01/1997 in VA
Type of Entity


Business Management
Mr. Frank Giglio, President Ms. Pat Giglio, Accounting Manager
Contact Information
Principal: Mr. Frank Giglio, President
Principal: Ms. Pat Giglio, Accounting Manager
Business Category

Window Shades Window Shades Blinds Draperies & Curtains - Retail & Custom Venetian Blinds - Dealers Vertical Blinds

Additional Locations


    44927 George Washington Blvd., Suite100

    Ashburn, VA 20147


    P.O. Box 948

    Ashburn, VA 20147 (703) 627-4587


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/18/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Placed 2nd order on 8/31/15 after good success with first order in May 2015. After placing 2nd order doubled checked fit and found out item wouldn't worked. Called office on 9/1/15 and spoke with Katie, assumed office mgr, who cancelled order. Also spoke with sales agent, Christa, who also contacted Pat, owner and Katie who offered to return deposit. Deposit check was already cashed and have been seeking settlement since 3rd week of Sept in earnest. Repeated calls, often to voice mail are not returned. Have been told on few occasions I was able to get in touch with someone this was easy to resolve and funds would be returned but when it comes to action, completely unresponsive

Desired Settlement: Refund deposit of $1259.28

Business Response:



***** & ***** *****

**** ****** ***** *****

Alexandria, VA  *****


October 7, 2015


Theses seems to be a mis communications with this order.  This is the time line that Value Blind & Heirloom Draperies has for this order.

August 31- order written

September 1- order placed with manufacture

September 2- check deposited

September 2- customer called to say they might want to change product, did NOT say they wanted to cancel order.  *** ***** DID NOT cancel the order.

September 8 – September 23- VBHD calls customer and leaves several voice messages  to see if they want to change products or go with the Luminnets.

September 25- *** ***** calls office and tell  Pat he and his wife have been sick with a cold and that’s why they did not call us back.  They do not want the luminettes, they want to put the same products in the front of the house, he mentions wood blinds.

September 28- Pat sends letter to customer saying the credit will be available when they are ready to go with the wood blinds. 

**. & **** *****, I was NOT told that you were cancelling your order, we were told by *** ***** that you were having second thought on the product you chose and may want to change it.  Why would you assume I would tear up the check when on September 2  *** ***** never said he wanted to cancel the sales.   I am offended by your comment “he trusted you”.    Again, *** ***** said on September 2 that you might want to change the product you selected, he DID NOT say he wanted to cancel the order.

We have been in business for over 18 years and we treat all our customers with respect! 

We will issue you a refund check for the deposit you paid in the amount of $1259.20.  This will go out by USPS on October 13, 2015.


Patricia G*****

Value Blind & Heirloom Draperies, Inc.

cc: ******* *****

Customer Review(s)

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Customer Reviews Summary

0 Customer Reviews on Value Blinds & Heirloom Draperies, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)