BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Movies Unlimited meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Movies Unlimited include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Jerry Frebowitz, President Ricardo Mejorado, Director Sales Support
Video Tapes & Discs - Dealers
3015 Darnell Rd
Philadelphia, PA 19154 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 668-4344(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/3/2016||Problems with Product/Service|
|12/30/2015||Problems with Product/Service|
|12/17/2015||Problems with Product/Service|
|12/14/2015||Problems with Product/Service|
|11/20/2015||Problems with Product/Service|
|9/20/2015||Problems with Product/Service|
Read Complaint Details
Complaint: I have been waiting for my movie from Movies Unlimited for 3 weeks. I want my refund back. We have communicated with them repeatedly and while they assure us that a copy has been sent, we have received nothing. The mailing address that we gave them is accurate and we are tired of waiting.
Desired Settlement: While we would prefer the movie that we ordered, if this is not possible, then we desire a refund.
Business Response: We have contacted *** ****** who was the person who placed the order and he indicated that he did receive the movie in question (reshipped based on an initial inquiry) within the last 24 hours and is now satisfied. No further action is required.
Problems with Product/Service
Read Complaint Details
Complaint: On December 7, 2013 I ordered 8 videos off this company. I received six with two on Back Order. In about a week I received one more. I have not received a box set of the TV series "Beauty and the Beast." I sent three e-mails to the company's web site which specifically is supposed to handle this type of request. I have received NO replies to my inquiries.The listed price for this DVD box set is $38.39.
Desired Settlement: I desire a refund in the form of a check, NOT a credit, from Movies Unlimited. Further due to their totally ignoring me, removal from their mail lists. I will no longer be doing any business with a company which ignores their customers.
Unfortunately the manufacturer of the item in question is having problems with the title and we still have not received it from them. We did receive an inquiry from **. ***** on December 25th (Christmas Day) regarding the title. We responded the next day indicating the title was still on backorder. We did not receive a request for a refund until this complaint. Had we received that request earlier his money would have been refunded immediately. We did try to contact **. ***** on the phone but we did not have his number on file.
A refund check for the item has been processed and he should be receiving it within the next week.
We try very hard to keep our customers satisfied, but in this instance it was out of our hands. Please be assured of our cooperation at all times.
** *****, General Manager
Problems with Product/Service
Read Complaint Details
Complaint: see Attached document
Desired Settlement: see Attached document
Thank you for allowing us to respond to *** ******* complaint.
There was a problem with *** ******* order which caused him to return the items to us. His payments were fully refunded and we have removed his name form our mailing lists per his request. At this point no further action is required.
Please be assured of our cooperation at all times.