This business is not BBB accredited.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Travel All Russia LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Natalia Pakhomova, Chief Operations Officer
Travel Agencies & Bureaus
Alternate Business NamesGolden Ring Cruises Russian Trains
THIS LOCATION IS NOT BBB ACCREDITED
2300 N Pershing Dr Ste 202
Arlington, VA 22201 Directions
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Additional Phone Numbers
- (888) 607-4442 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Dear Sirs:
Desired Settlement: A partial refund for services not provided in a timely fashion (see Attached document).
Business Response: Dear *** ********** ****
We apologize that you missed part of the show. It goes without saying that we will reimburse you for those tickets. Could you please send me your mailing address to where we should mail you the check (my email address is **************************).
Thank you very much for your valuable feedback. This really does help us to get better. We are already taking steps to streamline loading and unloading process for large groups.
I sincerely hope that you have had amazing experience exploring Russia and I personally thank you for choosing our company. I hope we will have a chance to service you again in the future and you should rest assured that everything will be perfect when you travel with us next time!
With warmest regards,
Director of Marketing, Travel All Russia
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]