This business is not BBB accredited.

Travel All Russia LLC

Phone: (800) 884-1721 View Additional Phone Numbers 2300 N Pershing Dr Ste 202, Arlington, VA 22201 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Travel All Russia LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Travel All Russia LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 20, 2010 Business started: 09/01/2007 Business started locally: 09/01/2007 Business incorporated 09/01/2007 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Natalia Pakhomova, Chief Operations Officer
Contact Information
Principal: Ms. Natalia Pakhomova, Chief Operations Officer
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Golden Ring Cruises Russian Trains

Additional Locations


    2300 N Pershing Dr Ste 202

    Arlington, VA 22201


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/15/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Dear Sirs:

I have enclosed a letter I recently sent to Travel All Russia regarding a request for a partial refund for services not provided in a timely fashion.

I am writing you since Travel All Russia has not responded to my letter and they feature your logo on their official web site. Perhaps you can assist me in securing a response from them. I was encouraged to book the trip with Travel All Russia knowing that they were recommended by the BBB.

I look forward to hearing from you.

Desired Settlement: A partial refund for services not provided in a timely fashion (see Attached document).

Business Response: Dear *** ********** ****

We apologize that you missed part of the show. It goes without saying that we will reimburse you for those tickets.  Could you please send me your mailing address to where we should mail you the check (my email address is **************************).
Thank you very much for your valuable feedback. This really does help us to get better. We are already taking steps to streamline loading and unloading process for large groups. 
I sincerely hope that you have had amazing experience exploring Russia and I personally thank you for choosing our company. I hope we will have a chance to service you again in the future and you should rest assured that everything will be perfect when you travel with us next time!
With warmest regards,
********** ********
Director of Marketing, Travel All Russia

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 


** ** *********** ***

See Attachment