BBB Accredited Business since
K F J Enterprises, LLC.Additional Locations
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Retail sale & lease ownership of furniture, electronics( big screen TV) , appliances and computers.
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A BBB Accredited Business since
BBB has determined that K F J Enterprises, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for K F J Enterprises, LLC. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Khodi Irani, Owner/President Mr. Brian Clair, General Manager-York Store Mr. John Geis, Manager Ms. Jeroo Irani, Co-Owner
Tire Dealers Appliances - Major - Rent & Lease Appliances - Major - Dealers Computers - Dealers Computers - Rent & Lease Electronic Equipment & Supplies - Dealers Furniture - Retail Television & Radio - Dealers Television & Radio - Rent & Lease
Alternate Business NamesAaron's Aaron's Sales Aaron's Sales & Lease Ownership
1509A Lititz Pike
Lancaster, PA 17601 Directions
2525 Paxton St
Harrisburg, PA 17111 Directions
3137 Cape Horn Rd
Red Lion, PA 17356 Directions
3243 Paxton Street
Harrisburg, PA 17111
3431A Simpson Ferry Rd
Camp Hill, PA 17011 Directions
400 Loucks Rd
York, PA 17404 Directions
432 E Main St
Middletown, PA 17057 (717) 920-1500 Directions
436 Eisenhower Dr
Hanover, PA 17331 Directions
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Additional Phone Numbers
- (717) 509-4492(Phone)
- (717) 558-9601(Phone)
- (717) 558-9989(Phone)
- (717) 646-8888(Phone)
- (717) 718-3270(Phone)
- (717) 718-3270(Phone)
- (717) 730-4002(Phone)
- (717) 920-2501(Phone)
- (717) 509-4490 (Fax)
- (717) 718-3276 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My husband and I are leasing to own a washer and dryer from AAron's and we have had nothing but problems with them for the last few months. We went in to redo our contract and update everything a few months ago. The store manager told us we owed $400.00 and had 5 remaining payments until it was ours. It is now the month of September and they are telling me I owe$418.00 and will not own it until May 2014. Thats 9 more monthly payments. I complained and said you to ld me a few months back I owed $400 and had 5 payments left how does that make any sense, How do I owe more now and more payments. I was told that this is what their computer says so it has to be right. @ months ago I was told there systems were all down and they had to re-due everything and that my lease was lost. But that they found it and fixed it. This company has put me in circles for months. I finally had enough. I told them I was not making another payment until I spoke to the regional manager. Another 2 weeks has gone by and Aaron's calls me everyday and I tell them the same thing I want to speak to the regional manager because I know there is a error in my account that is costing me money and time. They refused to give me a number to contact the regional manager said that they can put in for him to call me but they can not guarantee he will call. And if this matter is not soon resolved they are coming to pick up the merchandise. I understand they need a payment but I do not want to pay more then I am suppose to. I am not going to get suckered by these people. They already charge 100% interest is that not enough for them? So 2 days ago the store manager calls me at 8pm I said first of all I know that your office is closed and that I can't do anything at 8pm because you are closed and second I asked for the regional manager to call me not the store manager. He said well I can try and send him a message. Last night I was not home when I got home there were 5 missed calls all from different numbers all aaron's. One call left a voi
Desired Settlement: ran out of room using to continue. The regional manager left a voicemail saying the account has been closed and that he is not accepting anything other then the pickup of the merchandise. I am calling him back now put this is not solving the problem. This company is ripping me off drastically. All I want is a correct amount that I owe. The units are only worth $600 for the pair brand new I have paid over $1000.00 and still owe something is wrong and I want it fixed.
October 3, 2013
Read Complaint Details
Complaint: I was renting to own a black sectional couch from Aarons on ****** ****** in ********** PA. I made my final payment on 7/17/13. Under the impression I owed around $169. I paid $170.00 via a debit card on that day. Come to find out later that by balance was a little lower than that and I should actually now have a credit to the account. I have always made my payments online and NEVER had an issue with my payments going through until my last payment. I had spoke with ***, the store manager and he advised me that they had a few glitchs and that I was not the only one that had problems, and that I should not use their online payment system. He also advised me to call my bank and have the payment taken back, but my bank charges for that, since the mistake is of no fault of mine, why should I have to go through all that? I have faxed *** bank statements and transaction history and they still have not corrected my account. I continue to recieve phonecalls 2-3 times a day and they even have a "automated" recording calling me asking me to call Aarons. This is harrassment, I have filed a complaint with the states attorney general before regarding their harrassing business practices. They are completely unprofessional. I have always made my payments. I am furious, and feel like they flat out dont want to help me.
Desired Settlement: I dont want anything from them. I want my payment posted so my account is at a -0- balance. I will never go to them again for anything.
August 26, 2013
Problems with Product/Service
Read Complaint Details
Complaint: the first at my house they broke a mirror in my yard and didnt clean it up the second time they were to pick up washer and dryer broke hot water valve off wall soaked basement with water including stairs one of the workers called managment came back and told me they would fix it waited hour and half called store managment told me they were not responsible for it the whole house was turned off no water had to fix it my self and clean water out of basement i had a pool table on the other side of steps plus food that got soaked with water
Desired Settlement: someone needs to call them and ask why they were not resposible for this mess i was lied to i think it as to do with a check my wife wrote them but that should not have any thing to do with them breaking water lines and not fixing it
Business Response: Please see attached response.
|7/8/2013||Billing/Collection Issues | Complaint Details Unavailable|
|5/27/2013||Billing/Collection Issues | Complaint Details Unavailable|
|9/24/2012||Problems with Product/Service|