Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          CID Entertainment LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CID Entertainment LLC

              Philadelphia, PA 19107-3422

            • CID Entertainment LLC

              510 Walnut St, William Penn Annex East, PA 19106

            Business ProfileCID Entertainment LLC

            Event Ticket Sales
            Multi Location Business

            Contact Information

            Philadelphia, PA 19107-3422

            Visit Website
            (267) 528-0400

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            54 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Our packages can include hotel stays at some of the country’s nicest hotels and resorts, luxury bus rentals to and from area events, on site amenities ranging from meet & greets with scheduled bands and celebrities, VIP viewing access, pre-show gatherings and cocktail parties. 

            Business Details

            This is a multi-location business.

            Find a Location

            CID Entertainment LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CID Entertainment LLC

                Philadelphia, PA 19107-3422

              • CID Entertainment LLC

                510 Walnut St, William Penn Annex East, PA 19106

              Location of This Business
              Philadelphia, PA 19107-3422
              BBB File Opened:
              6/19/2013
              Years in Business:
              16
              Business Started:
              6/6/2007
              Business Incorporated:
              6/11/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Dan Berkowitz, CEO
              • Mr. Christopher Fratz, Service Director
              Contact Information

              Principal

              • Mr. Dan Berkowitz, CEO
              • Mr. Christopher Fratz, Service Director

              Customer Contact

              • Mr. Dan Berkowitz, CEO
              • Mr. Christopher Fratz, Service Director
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying tickets to the big game or concert? Don't get scammed

              Customer Complaints

              54 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/18/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              On December 14th 2021 I paid $516.90 for two VIP tickets to ****** in Las Vegas. The package included a t-shirt and a limited edition poster that is signed by the band and the artist. When we went to the show in June, they notified us that they had run out of the posters and that they would be mailed to the billing address once they got the posters signed by the band after their shows in Colorado in August. I never received either of the posters that I paid for and simply received a response from the company stating that they sent an email to confirm the shipping address. I never received this email and thus, never sent a response. They are now saying that there is no more inventory and they cannot fulfill the order. I would like my money refunded or the items I paid for shipped ASAP. This is unacceptable. I shouldn't have to chase them down for a product I paid for. This is false advertisement and extremely upsetting. 
              Read More
              Read 53 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Keith D

              08/04/2022

              Terrible concert promoter. They don't give full concert details to the contacted e-ticketing service they use. They don't even try to contact the purchaser about necessary concert package details until a handful of days prior to the concert, i.e. times to fire VIP packages. Even then it's by emails which are marked spam/junk by Microsoft email services. They will not make things right. They are not immediately available at the concert to correct issues and their customer service is closed during typical concert hours.
              Read 6 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.