This Business is not BBB accredited
Family Termite & Pest Control
Phone: (301) 731-2024 View Additional Phone Numbers 6918 Saint Anne's Avenue, Lanham, MD 20706
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Family Termite & Pest Control include:
- Failure to respond to 1 complaint filed against business
- Advertising issue(s) found by BBB
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Antwon Johnson, Owner Ms. Whitney Harvey, Office Manager
Termite Control Pest Control Services
THIS LOCATION IS NOT BBB ACCREDITED
6918 Saint Anne's Avenue
Lanham, MD 20706 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (202) 374-0459(Phone)
- (888) 640-3998(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On April 24, 2013, the owner **. ***** ******* quoted me a price of $1500. to rid my home of bed bugs. I gave him a check for $1500.00 but change my mind in less than 12 hours after I realized I did not have bed bugs. I called **. ******* on April 25 2013, and c,anceled the contract. **. ******* promised me a full refund but to this day November 13, 2013, ** ******* has not given me my $1500.00.
Desired Settlement: I want my $1500.00 back as soon as possible.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.