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      Country
          Country

          Find a Location

          Comcast Corporation has 917 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforComcast Corporation

            Cable TV
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Minnesota v. Comcast

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

             

            On December 21, 2018, the Attorney General for the State of Minnesota filed a lawsuit against Comcast Corporation and its subsidiary Xfinity. The lawsuit alleges that the business is in violation of Minnesota’s Consumer Fraud Act and Uniform Deceptive Trade Practices Act. Specifically, the complaint claims that Comcast has overcharged consumers, charged consumers for unordered products, and failed to deliver promotional Visa gift cards promised in exchange for signing up. The matter is pending.



            See all additional business information

            At-a-glance

            Customer Reviews

            1.26/5stars

            Average of 3,598 Customer Reviews

            Customer Complaints

            24,239 complaints closed in last 3 years

            9,748 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Cable TV, Internet, Phone, Security

            Business Details

            This is a multi-location business.

            Find a Location

            Comcast Corporation has 917 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/16/1990
              Years in Business:
              60
              Business Started:
              7/28/1963
              Business Started Locally:
              3/4/1977
              Business Incorporated:
              3/5/1969
              Type of Entity:
              Corporation
              Alternate Business Name
              • Comcast Communications
              • Comcast Cable
              • Comcast Cable Communications Inc
              • Xfinity
              • CN8
              • Comcast
              • Xfinity Mobile
              • Internet Essentials
              Business Management
              • Mr. Brian Roberts, Chairperson/CEO
              • Mr. Michael Cavanagh, President/CFO
              • Mr. Colin Padgett, Compliance Director
              • Ms. Emma Brown, Regulatory Sr. Manager
              Contact Information

              Principal

              • Mr. Brian Roberts, Chairperson/CEO

              Customer Contact

              • Mr. Colin Padgett, Compliance Director
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              24,241 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I've just spent the better part of 3 hours on the phone or trying in some way to communicate with Xfinity. The organization is so large that they cannot properly process customer issues or concerns.I raised a complaint (or what I believe to be one *************)My contract has expired, I was not notified about this, Other companies generally send you an email, Xfinity, no, they will let it roll over into an unagreed contract with an unagreed price.My new billing amount is a 68% increase to what I pay today, I've tried to make a complaint although I'm told I will be getting a call back. I'm shocked at this poor business practice, we've been with xfinity for a while now and I've never had this problem before or with any other provider. Everyone should be mindful of this and how it is a potential 68% increase to your billing if your contract has expired, but guess what, you need to keep track of that yourselves as they won't tell you.
              Read More

              Customer Reviews

              3,598 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nick S

              1 star

              03/15/2024

              Terrible!! Can’t even get a real person to help with issues! They have to much freedom and need to be shut down

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              BBB Reports On

              BBB reports on known marketplace practices.

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