BBB Accredited Business since

Global Home Improvements

Phone: (888) 234-2929 Fax: (215) 953-9955 View Additional Phone Numbers 1680 Loretta Ave, Fstrvl Trvose, PA 19053 http://www.globalhomeinc.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Global Home Improvements meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Global Home Improvements include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Global Home Improvements
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 16, 2004 Business started: 11/06/2001 in PA Business started locally: 11/06/2001 Business incorporated 11/06/2004 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA008490.

Type of Entity

Corporation

Business Management
Mr. Paul Kazlov, Owner
Contact Information
Principal: Mr. Paul Kazlov, Owner
Business Category

Siding Contractors Windows - Installation & Service Roofing Contractors


Additional Locations

  • 1680 Loretta Ave

    Fstrvl Trvose, PA 19053

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/13/2016 Problems with Product/Service
3/28/2016 Problems with Product/Service
3/23/2016 Problems with Product/Service
8/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Significant water damage done to my home was recently linked to an improper roof installation performed by Global Home Improvement back in 2008. According to at least two other independent roofers the roof jobs has major deficiencies, such as: no scupper box (drainage system), no pitch at all in order for drainage to occur via the old system, an inadequate amount of roof adhesive was used resulting in a twenty (20) year roof pealing off after only six (6) years.

Desired Settlement: A refund of $5,300.00 dollars plus $50,000.00 in water damage compensation. Total equals $55,300.00 dollars.

Business Response: June 25, 2014

To whom it may concern,
In the beginning of 2008 we were contracted by ****** ***** to replace the existing roof system with a new rubber roof. Existing roof design consists of an interlor downspout system that goes through the wall of the home, which is how all the houses on that block were built. We are only contracted to replace the existing roof, not to change the pitch of the roof or Install the scupper box, to bring downspout to the exterior of the house. The contract does state that the roof must be silver coated every 3-5 years In order to maintaln the roof. We were not contacted about any issues with the roof until 5/2014. We did come out immediately to look at the roof and we did see that some of the issues that he is having is due to not being properly maintained over the years,
In conclusion, we were only contracted to replace the existing roof, not to change the pitch of the roof or install the scupper box. If the roof was properly maintained over the years this could have been prevented. We are willing to come out and service the roof for the service fee and fix what needs to be done to prevent future damage.
Sincerely,
Paul K***** *** ** ***
President

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
This is contracted to be a twenty year roof, **** ********  has a copy of the contract. How do you install any type of roof without a Drainage System? Water is the number one any to a house especially the roof.  This is why Paul failed to send me a copy of the roofing contract via his secretary almost six weeks ago it contains incriminating evidence. Paul failed my integrity  test therefore he will never come near my property again. Paul if you are going to tell lies at least tell some that make sense, no of your statements make any sense. Many properties on this block have up graded and equipped with scupper boxes built over the antiquated systems according to Star Builders and Roofing. With all do respect I could have copied the outdated roof myself that is why I hired people that were believed to be professionals.

Regards,

****** *****








3/31/2014 Advertising/Sales Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Global Home Improvements
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)