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Find a Location

Vector Security, Inc has 1 locations, listed below.

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    Business ProfileforVector Security, Inc

    Security Systems Consultants
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    17 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/31/2016

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Home, Business & Multi-Site Commercial Security Systems, Installation, Wireless Control Panels, Door & Window Sensors, Motion Detectors, Yard Signs & Window Decals, Indoor Cameras, Professional Monitoring, Home Automation, Security App, Business Video Surveillance

    Business Details

    Location of This Business
    3928 Pender Dr Ste 200, Fairfax, VA 22030-7429
    BBB File Opened:
    12/15/2006
    Years in Business:
    53
    Business Started:
    6/1/1970
    Business Started Locally:
    3/31/1999
    Business Incorporated:
    12/7/1970
    Accredited Since:
    8/31/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2705020459 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 4/30/2025.

    These agencies may include:

    Department of Professional and Occupational Regulation (DPOR)-VA

    9960 Mayland Drive, Suite 400

    Henrico VA 23233

    (804) 367-8500

    http://www.dpor.virginia.gov

    • If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

      Vector Security Inc may conduct business outside of our service areas.  BBB encourages you to check with the appropriate agency in your state to be certain any licensing requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Steve Hammer, Operations Manager
    • Ms. Pamela J Petrow, President
    • Mr. John F. Madden, Vice President of Sales
    Contact Information

    Principal

    • Ms. Pamela J Petrow, President

    Customer Contact

    • Mr. Steve Hammer, Operations Manager
    • Ms. Pamela J Petrow, President
    Additional Contact Information

    Fax Numbers

    • (703) 385-1509
      Primary Fax
    • (703) 455-4097
      Other Fax

    Phone Numbers

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/03/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    On 10/03/2022 (today) I requested to cancel service and was told I would get a callback from retention. I received a call from a woman claiming to be a Supervisor at 5:26pm the same date. I explained I want to cancel security service because I moved out July 2022 and the property is now a rental and other people are living there. I do not need the service. I currently do not have a permanent address I am temporarily staying with parents until I find another property. I was told I was in a 5 year contract and penalty would apply of the remainder of the contract through 11/01/2023 an estimate of about $550 or more. I did not agree to such a long term contract. The salesperson that knocked on my door in 2018 (less than a month after I purchased property at ************************ Kannapolis NC  *****) discussed the features benefits and monthly fees and he never mentioned a 5 year contract. He asked for my information and I signed what I needed to sign on his tablet. I did not call this company and request their service, I did not find them online, this man knocked on my door. I shouldn't have to pay for a service I am not using and cannot transfer since I do not have my own home. My plan for this property was to turn it into a rental in less than 4 years which I have done. I want what's fair and a full cancelation without charges fees penalties and they can pickup their equipment. Respectfully, *****************************
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

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