BBB Accredited Business since

Yarnell Security Systems

Phone: (717) 399-3900 View Additional Phone Numbers 131 Elmwood Road, Lancaster, PA 17602 http://www.yarnellsecurity.com


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Description

SECURITY/INSTALLATION/MONITORING.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yarnell Security Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Yarnell Security Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Yarnell Security Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 07, 1991 Business started: 09/01/1967
Business Management
Ms. Teri L. Yarnell, Office Manager
Contact Information
Principal: Ms. Teri L. Yarnell, Office Manager
Business Category

Security Control Equipment & System Monitors Security Systems Consultants Burglar Alarm Systems - Dealers, Monitoring & Service Fire & Smoke Alarm Systems


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/11/2016 Problems with Product/Service
7/6/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I entered into a three year contract with Yarnell, and I have satified the three year agreement and it has been paid in full. Yarnell, has attempted on several different occasions to suggest that I entered into a five year agreement, which I have not, and Yarnell has suggested that an unauthorized individual may or may not have signed this five year contract. However, there is no Contract in writing, nor was there ever one for a five year term of service. All monies owed for the three year Contract that was in writing were satisfied and the account with Yarnell was inactivated on July 22, 2014, and no service has been provided by this company to myself since then. I have placed many phone calls to Yarnell, in hopes I would be able to obtain the disputed five year Contract in writing. Yarnell, however, will not, and can not provide this paperwork as there is no five year contract, nor has one ever existed. Yarnell, is now demanding close to $900.00 for said non-existing five year contract. This needs resolved immediately, as my credit is now being affected.

Desired Settlement: I want to have the money that Yarnell is claiming I owe for a five year contract, redacted and at a zero balance, as i have not had any services provided to me and I have not entered or signed any paperwork in regards to a five year contract. This is now affecting my credit and must be immediately rectified.

Business Response: Please retract any monies owed by this customer.


All charges will be credited to his account today.

Thank you,

Teri * Y******
Yarnell Security Systems

2/19/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Yarnell Security Systems
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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