BBB Accredited Business since
Phone: (610) 640-4444 Fax: (610) 640-4488 518 Lancaster Ave, Berwyn, PA 19312
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Established in 1973, Impriano Roofing and Siding, Inc. has been helping the community with their roofing problems for over 40-years. Jack Impriano, with his sons Greg, Brad, Eric and Jack, provide customers with the quality products for siding, window and door repairs. The company prides itself in using high technology standards, which allows them to help customers to customize their home improvement projects. The Computer Color Analysis that they use will further allow one to view varied options before finalizing their plan.
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A BBB Accredited Business since
BBB has determined that Impriano Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Impriano Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||20|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA060753.
Type of Entity
Business ManagementMr. Jack Impriano, President
Roofing Contractors Siding Contractors Windows Contractors - Gutters Doors
Products & Services
Impriano Roofing sells the following brand(s): Andersen, Beechworth, Certainteed, GAF, James Hardie, Larson, Mastic, Provia , Simonton, Tamko, Therma Tru, Velux
Impriano Roofing offers the following product(s): Door installation , Gutter installation , Roofing installation , Siding installation , Skylight installation , Window installation
Method(s) of PaymentChecks, All Major Credit Cards & Cash
518 Lancaster Ave
Berwyn, PA 19312 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had a new roof installed at my home, by Impriano roofing, and in the process, Impriano roofing put two scratches in my front picture window. I called Impriano roofing, and a man named *****, came out and took pictures of the window glass, and attempted to clean the window to no avail. He said he would get back to me, after he talked to his boss. A few days later, he came back and attempted to buff the scratches out to no avail. ***** again said he would get back to me , after talking to his boss, **** Impriano. While waiting , I decided to call the window manufacturer(******** windows), and procure a price for replacing the glass and labor charges. I spoke to a woman at ******** windows named *******, and she gave me a quote of $383.00 for parts and $190.00 for labor, for a total of $573.00. (******** file # *******). I called ***** back and told him the costs. I didnt hear anything back for about 2 weeks, so I decided to call ***** back. He said he would talk to hiss boss. After talking to his boss, **** Impriano send to send them a quote, and that they would reimburse me.
Desired Settlement: Payment from Impriano roofing for the damage they did to my window.
To Whom it May Concern:
We are in receipt of **. ****'s complaint. We feel the damage to **. ****'s window glass was not caused by us. However because he is our customer we decided out of good faith to pay for the window glass. **. **** acknowledges this in the complaint in his own words: "**** Impriano said to send them a quote and they would reimburse me." When the window repairs have been made and an invoice has been submitted we will release a check. This is a standard practice as all insurance companies will not release the funds until the work has proven to be completed.
We feel that this complaint should be removed from our record. We had already agreed before the complaint being posted to pay for the glass repair. His complaint and his desired resolution was taken care of before he sent a complaint to you. **. **** acknowledged this in his own words in the complaint. Therefore this is not even a valid complaint. The role of the BBB is to be a mediator to come up with a desirable resolution. There was no resolution to be made by the BBB because there is one in place. It is the responsibility of the BB to remove this from our record.
---------- Forwarded message ----------
I agreed to Impriano roofing reimbursing me for the window damage they did while doing my roofing job. I gave them what they needed, and asked for ( a billing statement from ******** windows inc.) on 11-27-13 at their Broomall office. I personally handed it to the receptionist. I still have not received the reimbursment of $490.83 yet.
Business Response: The check is in the mail.
Customer Reviews Summary