BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
AAA North Penn provides travel & motor club services for their members.
A BBB Accredited Business since
BBB has determined that AAA North Penn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAA North Penn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Glenn Smith, President/CEO Mr. Ellen Bialczak, Assistant Vice President Ms. Linda Brown, Vice President Member Services Mr. Eric W. Feerar, Vice President of Travel Ms. Margret McCormick, Controller/CFO Mr. Glenn Zumbach, Chief Operating Officer
Road Service - Automotive Travel Agencies & Bureaus
Alternate Business NamesAAA Travel Agency
1 E 6th Ave
P O Box 5100
Williamsport, PA 17702 Directions
1035 N Washington Ave
Scranton, PA 18509 Directions
1125 N Washington Ave
Scranton, PA 18509 Directions
1527 N 9th St
Stroudsburg, PA 18360 Directions
18 S Main St
Carbondale, PA 18407 Directions
208 W Tioga St
Tunkhannock, PA 18657 Directions
306 Ennis Ln
Towanda, PA 18848 Directions
9 Charleston St
Wellsboro, PA 16901 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 982-4306(Phone)
- (570) 278-1552 (Fax)
- (570) 265-8675 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I recently received the new *** North Penn Membership Number Plus Card, Card ending in **** in which we have been a member for the past 14 years. I also came across another card - ending in **** in which we have been a member with since 2014 - and it shows that the dues are billed annually under R. Detail LLC I fear that they are double billing us.
Desired Settlement: If we are being double billed we want our monies back, on the account ending in **** because we have been members for 14 years under the other card ending in 1004.
March 23, 2015
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: We got a flat tire @ approx 10.15 am 2/22/14 on highway ** **** in NY State @ mile indicator **. It took 2hrs just to get to the right office to handle the call. They told us that *****'s **** would be coming soon A 1/2 hour later we called *****'s ****, & they told to call AAA back as they dont handle beyond exit **, we were between exits 18-19, again we had to start the procedure again... In the meantime the state police arrived @ 12.15pm and told us they could get a tow truck to us in 15 minutes, & to send the bill to AAA, which the state police told us thats what usually happens... We told them to go ahead. When we got thru to AAA they told us because the police were there they cancelled our call for help, why they did that we have no idea. We finally got a call from a tow truck @ approx 2:30 pm saying they couldn't find us, my answer was "we couldn't wait 4 hrs for help when we got help in 15 minutes. Enclosed you will find the bill from ****** ****** for $109.13. I also feel we should be reimbursed for the 11 years we have been a member, as the one time we needed you, you failed to perform the duties you advertise. Copies of this complaint are being sent to Better Business Bureau in PA & NY On rethinking this, please don't send me the refund, but use it either donate it to a children's cancer charity, or use it to fix this problem of sitting in a dangerous location, with semi trucks wizzing past @ 70 miles an hour for 4-5 hrs, when a reg towing truck can arrive in 15 minutes... And please respond by letting me know how u r fixing this terrible service, as the ****** ****** Service says it usual for AAA to take upto 5 hrs to respond... PS: A copy of this in letter form & a copy of the receipt, from ****** ****** will be sent to u by USPS...
Desired Settlement: On rethinking this, please don't send me the refund, but use it either donate it to *** ****** ******** ********** ********* or use it to fix this problem of sitting in a dangerous location, with semi trucks whizzing past @ 70 miles an hour for 4-5 hrs, when a reg towing truck can arrive in 15 minutes... And please respond by letting me know how u r fixing this terrible service, as the ****** ****** ******* says it usual for AAA to take upto 5 hrs to respond...
Better Business Bureau
Re: Service Issue in
I contacted the AAA office that handles the
The New York AAA office did
investigate the call and listened to the telephone recordings made that day. The New York Club received his call at and stated that he reported that he was near mile
marker ** on *** westbound in
The member did reach the AAA North Penn Club at ,
his home club, and stated that he placed a call for service 30 minutes prior
and indicated that he was at mile marker ** of Interstate ** in
The record of the first call placed with the New York AAA Club was . He stated it took two hours to get routed to the correct club to place a call for service. I am not sure what happened there or who he spoke with during that two hour time period. Typically, when a member reaches a AAA office they take the location of the breakdown and transfer the call to the proper jurisdiction for service.
We did send him a check for $109 for the money he paid out of pocket for the service.
CEO/ AAA North Penn