Business ProfileforAAA North Penn

To start out, I'm a triple A premier member. On Friday April 14th, I drove from Gouldsboro PA, to Syracuse NY for a concert. It was 90 degrees out. On my way, I ran into traffic twice, & my vehicle started overheating. It was to the point where my engine coolant was boiling over, & hitting my engine. I somehow made it to the concert, & after it was over around 11:15pm, my nightmare begins. I didn't want to drive the vehicle over 150 miles home, because I could have blown my engine. I tried for well over an hr to call triple a. When I finally got through to talk to a human, the lady told me she had no drivers that would be able to tow my vehicle 154 miles, & that I might have to wait until Monday or Tuesday. I was stuck in a parking lot, in Syracuse New York. I had to sleep in my ****. Even though when I purchased my triple a membership, I was told that no matter what time, they will tow me up to 200 miles. I slept in my vehicle, in a parking lot until 7:15 am the next morning. I later find out they are supposed to pay for a hotel. I then proceeded to try to call triple a again. After another hr, I finally got through to a human. They said they had a tow truck coming to pick me up, & that he would be there in an hr & a half. I said great, can they take me home as well? They told me yes. I waited over 4 hrs for the tow truck to finally arrive, & when he did, he said he couldn't take me with my vehicle. I was on my own to find my own way home. On triple a's website, they guarantee a free 2 day rental car with a tow over 100 miles. I tried calling triple a for the next 5 hrs, with absolutely zero help. I would get on the line with a person, they would transfer me to another department. It would ring, & ring, & ring. They would eventually answer, & hang up. Then had to try all over again. After over 75 phone calls, I finally gave up, & booked myself an **** that I had to pay $150 for plus tip the guy $98 just to get him to take me all the way home.