Business ProfileforAAA East Central

AAA auto club assignes providers to service ROAD Calls. AAA told us ************ **** **** (***) was assigned our call on 10/26/22. *** never responded to us or showed up. My husband is 79 & I am 63 & Physically Disabled. After being stranded on the side of a busy road, we called AAA again. We were told *** informed AAA that *** called my husband & my husband canceled the road service. Our phone records prove otherwise. Another provider was dispatched. I called AAA supervisor and filed complaint #****** with *****. Wanting information as to why we were stranded, & being unable to get info from AAA, I called ***. **** ******** ******** *******, PA ***** ************* The person who answered the phone (turned out to be the owner *****) was given the ROAD & the PICK-UP POINT at the onset. He was , Rude, Nasty, Unprofessional, & began screaming at me that my husband canceled the service call. During his rant he disclosed information that did not coincide with our call. I had to scream over him to stop him & correct the information. Then he claimed he never got OUR call for service from AAA. (Despite the fact AAA claimed they did). And he said it was my fault because I did not give him the destination at the beginning of the call. I GAVE HIM THE ROAD & THE PICK UP POINT AT THE ONSET. Hung up on him he was too abusive. Was contacted by Karen *** *** **** of AAA concerning the complaint. She refunded our yearly dues as we have been loyal customers for over 43 years. She turned it over to Ken M*** who oversees the contracts for the providers & personally knew Jarid. Despite his promises to look into the matter & get back to me, he never did. I left a message with Karen, she never returned my call. If I had been wrong about the nature of incident or the character of ***, AAA would have defended them. An addition to the complaint was added by AAA Supervisor Beth emp ID...Hotel*** on 11/12/22. A Retribution Complaint against DAB. Never was addressed.