BBB Accredited Business sinceAdditional Locations
Phone: (703) 905-8000 Fax: (703) 905-8001 View Additional Phone Numbers 7600A Leesburg Pike Ste 300, Falls Church, VA 22043 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that Capitol Information Group Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Capitol Information Group Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Allie Ash, President Mr. Steve Sturm, Vice President
Publishers - Periodical Advertising - Direct Mail Magazine Sales by Mail
Alternate Business NamesBusiness Management Daily Investing Daily Personal Finance
On June 26, 2009, CIG acquired the publishing assets of Newsletter Holdings and its subsidiaries, KCI Communications and National Institute of Business Management. Included in the transaction are all print newsletters, web sites, special reports and event assets.
7600A Leesburg Pike Ste 300
Falls Church, VA 22043 Directions
PO Box 3808
Mclean, VA 22103
PO Box 4123
Mclean, VA 22103
PO Box 9070
Mclean, VA 22102
PO Box 9186
Mclean, VA 22102
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Mclean, VA 22102
PO Box 9266
Alexandria, VA 22304
PO Box 9266
Mclean, VA 22102
PO Box 9286
Mclean, VA 22102
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Additional Phone Numbers
- (703) 394-4921(Phone)
- (703) 610-0101(Phone)
- (703) 739-3798(Phone)
- (703) 905-4657(Phone)
- (703) 905-4931(Phone)
- (800) 543-2053(Phone)
- (800) 832-2330(Phone)
- (800) 892-9702(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
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BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/16/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I have subscribed to 2 publications from Investing Daily 'Utility Forecaster and Personal Finance" for several months. I was happy with the information provided and purchased several of their recommendations. About 1 month ago or more I was not able to access any of their websites. I receive a blank page with the following error message- HTTP ERROR: 504 Gateway Timeout Request***************************************************** **** ****** *** ******* ******* ********************************************************** I receive this error message from any and all websites associated with this company. This is a common error message I have seen similar messages when a website is down for maintenance but normally you try again within the hour and its back up. I subscribe to several newsletters such as ****** ****, ***** ******** etc. and I have no problem with any other websites. I have tried different computers and different internet providers and get the same error from this companies websites for more than a month. Information on the web says this problem can only be addressed by the websites personnel. Most likely a problem with slow servers. I have contacted the company about 12 times and keep getting responses that do not address my problem- such as, we tested your login and it works and other non answers. I have asked for a refund several time and have not received a reply. Although the news letters are ok customer service is incompetent and I am requesting a full refund of my subscription cost.
Desired Settlement: Refund of money and a change of personnel. My temporary phone number is ***************** or email me at ********************* I am not able to receive or respond to ordinary mail at this time.
August 11, 2014
We would be more than willing to assist *** ***** with this issue; however, we need to know what browser he is operating. He can download the other browsers (****** ******, ******* or ****** (***) as well and he will not have to deal with the technical issues. We do understand most people like to stay with their current browser and make it work.
Barbara G***** Customer Services Manager Capitol Information Group
Problems with Product/Service
Read Complaint Details
Complaint: I cancelled two subscriptions on 9/12/2013 covering accounts Numbered:******** & ******** and withdrew my credit card from use. They continue to charge my account for $99.00 for oneaccount and 99.00 for the second. i has asked for reimbursement and they ignore me.Before getting legal help am hopeful you can get this company to meet its obligation.They acknowledge the cancellation notice received on 9/12/2013 verbally in telephone conversationbut nothing in writing.
Desired Settlement: Refund check for 99.00 times 2 and promise they will no longer bill my credit card for thesetwo subscriptions. I do however want them to continue providing me Personal Finance Subscription which has been paid in advance through 4/8/2015. If this matter is settled promptly I willconsider continuing the Personal Finance subscription at a later date but will no longer authorize use of my credit card.
December 23, 2013
Problems with Product/Service
Read Complaint Details
Complaint: The Energy Strategist is a Newsletter which is part of Investing Daily -- and which in turn is part of the Capital Information Group. I paid approximately $400 per year for this Newsletter. The letter has come under new leadership recently. I am seeing and can show unequivocally that they are distorting the performance of their stock recommendations and performance -- in particular showing gains on their tracking sheets for recent stock recommendations which are inaccurate and which give potential customers the view that their performance is significantly better than it really is. This is a misrepresentation. I wrote to them on September 2nd flagging these issues in writing. My e-mail letter to them is provided below. Please note that I have raised the issues previously and when each inaccuracy occurred (as well) and in prior emails, and have received no response from the company. The email which I sent them on September 2nd (again have sent emails previously) is provided below. I would be grateful for the BBB's help in getting this Newsletter to provide accurate reporting. That is in the interest of all customers. I anticipate that the Newsletter may try to "spin" this matter. From my standpoint, am happy to clarify any points. Also, I do not have a specific agenda -- aside from just wanting fair and accurate reporting of stock price recommendations. Excerpt below: Hi...I have been a subscriber to the Energy Strategist for over a year now and wanted to write regarding the accounting of several recent stock picks in the Newsletter. Overall -- an investor needs to feel comfortable that their stock analysts have high integrity and provide objective advice. Otherwise, the willingness to risk significant capital in recommended investments becomes questionable. As I have reviewed a number of recent stock picks, have noticed the following: A. Alliance Holdings -- recommended recently within the Energy Strategist. However, the stock is officially recorded on your growth portfolio spreadsheet as added on 12/02/2010 (rather than 2013) with a total return to date of 46.56%! For Energy Strategist subscribers -- that is not accurate. *. ******** (*** and ***) -- recommended recently as buys in your Newsletter for the Growth Portfolio. However, only TSO made it ultimately to the portfolio tracking sheet. Return to date not recorded though (it has lost money since being recommended. That is not a problem in the short-term by the way; why don't you simply track the actual performance?). ** *** -- jumped above the recommended price of 75 the morning after recommendation -- so most investors never got in. Currently showing a 25.09% return which is not right anyway. I think that this might be labelled as "fudging" or cooking the numbers and skewing the actual returns. At this point -- I have been reading the monthly issues but have scaled back my positions overall and have stopped buying the picks for now like ***** *****. While not all readers will understand the implications of not accounting for recommendations accurately and honestly -- ultimately subscribers will be lost and the credibility of the Newsletter will start to erode -- if not through formal feedback (i.e., some people will never write in and share there views) than through informal discussions. While you might be taken aback by my flagging these issues, I think that the reality is that you may wish to consider the integrity of the newsletter you are writing and what you are really doing on a day-to-day basis. As noted above, investors do depend on accurate and honest analysis. What is the point of being in this business otherwise? Ultimately, it is hard to make money doing otherwise. You might gain subscribers through games in the short-term; ultimately more will be lost than through accurate reporting. In contrast by the way, I do buy other more expensive newsletters like the **** Stock Analyst and the ****** Stock Analyst. They provide a valuation of each stock (rather than a buy-under) and they list their performance accurately against these holding each year -- and have an independent audit done. That is -- there is no gaming or dishonest tracking. Right now -- I am deciding whether your analysis overall is worth retaining the newsletter for reading purposes. Regardless, my suggestion is that you should show a higher standard of leadership and integrity in reporting. My sense -- is you would probably gain more subscribers in the end and have a better sense of personal value. As you can appreciate, it is very disappointing to honest Joes who are simply looking for a reputable, well researched energy newsletter - to observe this gaming of the numbers. And at a certain level -- you are ultimately disappointing yourselves and what you stand for - through engaging in these types of practices. At this point, there is still an opportunity to clean up this reporting and report the stock picks accurately. My hope is that you will do the right thing -- for you and for the newsletter firstly -- and properly report the numbers. Note: Sent 9/2/2013 at 9:30 pm….
Desired Settlement: The Newsletter needs to accurately report information on the performance of their stock price recommendations. The performance from the date recommended by the Newsletter, the real returns, and the gains or losses.
Dear ***** ******,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
November 14, 2013
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******. Overall, the response is satisfactory to me (with selected caveats below).
Where we agree with the response of the Capital Information Group is that they are instituting new procedures to address errors in stock reporting moving forward. We are pleased by these actions and believe that it is in the best interest of all their subscribers.
That being said, there are several areas where there appears to be inaccuracies or misstatements in their response.
The Capital Information Group indicates that:
A. I subscribed to 16 services that they offer. What is true is that I examined many of their services for short 30 day, free trial periods, before formally subscribing the ones that were of interest. I primarily have subscribed to two: Canadian Edge and the Energy Strategist (for extended periods of time). I ultimately dropped Canadian Edge because there was a stocks recommended that dropped to about zero and where upon further research I found that the company was showing ballooning accounts receivable positions (that were not being paid by their customers). This problem in the recommended stock (i.e., a ballooning accounts receivable position) was one that I felt that a good equity analyst would have been able to spot in advance of the disastrous earnings reports that the company ultimately declared, causing the stock to plunge. I later found that other researchers (independent of the Capital Information Group) were separately warning about the risks in that stock.
B. The company apparently did not receive my original email of September 2nd. I sent it and saw that the email was acknowledged as sent. I also sent **. ****** after our recent call -- several trial emails -- at his request -- through the firm's customer service response center on the internet, which he appears to have received. (He indicated that he would advise me, if he did not receive my test emails). The point here is that as the Capital Investment Group does not acknowledge original receipt -- places higher probability on the fact that the company's quality procedures were not completely sound - before lodging a complaint at the Better Business Bureau.
** **** ********* acknowledges that the stocks I asked about on July 2 on Stock Talk -- were being reviewed and placed on Hold. However, what the letter from *** *****'s fails to acknowledge is in that same email thread is that I advised **** that these stocks (***, and ***) were not being reported at all in the Newsletter's Growth Portfolio -- after being recommended and after having dropped in value significantly. Further, after advising him in that email thread that the stocks were not being reported -- he took no discernible action to get the Growth Portfolio corrected. The non reporting went on for weeks, as mentioned in my previous emails to the BBB.
D. Lastly, regarding the newsletter and **. ******'s comment that one separate stock had gone up in value -- and was not being reported as having gone up, what I can say is that I was tracking the Growth Portfolio and what we were observing was misreporting or non-reporting of stocks that had gone down. I noted 3 significant ones in past emails to the BBY.
Lastly, as the BBB will appreciate -- I have no specific agenda here aside from ensuring that the Capital Information Group and the Energy Strategist Newsletter has more effective stock reporting and tracking procedures, and that their recommendations are provided accurately and tracked. I have sought no other benefit in any manner. Further, I have written back each time at my own personal expense and time -- because I have reviewed the situation carefully. **. ******'s comments in our email exchange several weeks ago -- that he creates the newsletter material, but then does not see the actual published Newsletter -- is a seminal point.
What I would ask is that the Capital Investing Group in their response, kindly avoid these types of questionable arguments highlighted in points A through D above. Had they not made these assertions, i would have simply accepted the response without caveat.
In my view, the fundamental issues are:
A. The company needs to tighten their quality procedures. We are delighted to seeing them now doing this. We laud them for this effort and look forward to sustained and accurate reporting moving forward.
B. What would also help (although not part of my compliant above and clearly an aside) -- is that they hire people on their staff who have requisite financial analysis certifications (i.e., are Chartered Financial Analysts or CFAs, a normal requirement for an Equity Research Analyst). The reason I mention this is that frequently the newsletter indicates that you should buy a stock below a certain price (e.g., buy stock ABC below $40.00. However, they never advise what the stock is actually worth based upon its projected cash flow. Consistent with points above -- transparent valuation of equities and accurate reporting would strengthen the fabric of the organization. You will also note the value of having people on the staff with these certifications, based upon my comments regarding the Canadian Edge Newsletter (which is also published by the Capital Information Group).
Regarding the company's assertion that the errors were unintentional -- we are willing to give them the benefit of the doubt at this time -- and in the spirit of fairness. While it is possible to make an argument either way here (based upon my calls to the Newsletter, the emails I sent, my Stock Talk conversation with **** *********) -- we are willing to give the company the benefit of the doubt at this time, based upon their efforts to improve their internal procedures as documented in *** *****'s response to you.
In this regard, we appreciate **. ****** reaching out to me, and we appreciate the Newsletter's efforts.
I would also like to thank the Better Business Bureau for their time and efforts here. Clearly, you have made a difference in this case to date, and we very much appreciate it.
We are hopeful that the Capital Information Group will embrace this discussion and the associated actions as a true opportunity to strengthen their company. We are hopeful that they will see as strongly as us -- that the actions suggested herein will create the type of service that consumers need and deserve. Thank you.
|9/28/2013||Problems with Product/Service|