BBB Accredited Business since
Phone: (717) 759-8065 50 E High St, New Freedom, PA 17349
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A BBB Accredited Business since
BBB has determined that Eber & Wein, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Eber & Wein, Inc. include:
- 9 complaint(s) filed against business
Factors that raised the rating for Eber & Wein, Inc. include:
- Length of time business has been operating
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Timothy Doyle, Director of Communications
Publishers - Book
50 E High St
New Freedom, PA 17349 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|1/21/2015||Problems with Product/Service|
|11/8/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I entered my poem in a poetry contest. Eber and Wein offered to put my poem in an anthology and send it to me for around $80. I sent a check in. I received a letter at the beginning of March stating that I should receive the book in 4-6 weeks. It has been at least 9 weeks since I sent my money, and the book still has not arrived.
Desired Settlement: I have no other complaint than that my book is late, and I would simply like to have it delivered in a timely manner. Also, Eber and Wein should adjust their delivery window so that those who order books are not left hanging with no idea of when their order will arrive.
---------- Forwarded message ----------
Read Complaint Details
Complaint: I did not receive what I order 3 month's ago
Desired Settlement: to get my money back
Business Response: Hello,
I have reviewed ***** *******'s records and see very little to support this claim. She made her order 2 months ago, on 10/9/13 and was told in multiple pieces of correspondence since before her order that she would receive her product approx. 8 weeks after she sent us back a signed form in which we provided her within the mail. To that extent we are fully on schedule and anticipate the completion of her product within the next two to three weeks. We directly state on the order form in which she filled out that it is a pre-publication order form and that she is ordering something that has not yet been completed. This was repeatedly conveyed to **. ******* over the phone. Her product will be uploaded to our printers sometime next week and we hope to have it printed and ready to ship a week after.
Eber & Wein Publishing
Read Complaint Details
Complaint: eber&wein publishing sent a letter to my granddauter that for 49.95 each plus shipping she could have her poetry publish in a book. I order 2 books 10 months ago no books no refund just excuses.Nice way to treat a 16 year old girl and the disabeld grandmother who on a fixed income paid for the books
Desired Settlement: refund my money
Business Response: Hello,
These books have been shipped multiple times. Originally they were shipped and returned to us as undeliverable. We were later contacted by **. ****'s family and were made aware that they failed to inform us they had moved and were no longer at the given address. We shipped a second set of books to them at the new address and were told they were never received. We then shipped a third set of books priority mail through USPS with a tracking number which shows it as being delivered. We will gladly offer a refund as soon as the products are returned undamaged.
|8/1/2013||Delivery Issues | Complaint Details Unavailable|
|2/5/2013||Problems with Product/Service|