Business ProfileforCision

Cision sent our nonprofit to collections over ** ******** invoices we never should have received. We purchased a package of 5 press releases in 2021. We decided not to renew our annual ** ******** subscription in 2022 but wanted to use the remaining 3 press releases in our package. Our account rep verbally told us multiple times that we had until 3/31/22 to use the rest of the package. Months later, we received an email with the original contract saying that the end date was actually 3/9/22. We hustled to make the deadline and submitted all 3 releases through their portal on 3/9, the final day of the contract, but we spaced out the dates that each would be officially distributed. The submission portal didn't have anywhere to indicate that the releases were part of a package, so when we received confirmation calls for each release from a Customer Content Specialist that evening (calls that were recorded), we made it clear that our intention was to use the releases from our package. The Specialist confirmed the various release dates (3/9/22, 3/15/22, and 3/22/22) with no caveats. We later received invoices for 2 of the press releases. Cision said that because the distribution dates were after 3/9, they weren’t part of our purchased package, even though the releases were all submitted and confirmed on 3/9 within our service term. Our account rep gave zero indication that both the order confirmation date and the distribution date had to be 3/9 and neither did the Customer Content Specialist who confirmed everything. Neither the contract we signed nor Cision’s Client Terms & Conditions specify that the end date of the “Service Term” is the release/distribution date instead of the submission/order confirmation date. Cision is using this gray area in their terms & conditions to unfairly charge our nonprofit and refused to resolve the matter directly. They have been dishonest at every turn, and we want this invoice cancelled immediately.