BBB Accredited Business since
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Sewer-drain cleaning, Plumbing
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A BBB Accredited Business since
BBB has determined that Williamson Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Williamson Plumbing & Heating Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA-094563.
Type of Entity
Business ManagementMr. Rick Williamson, Owner Mr. Richard Williamson, Office Manager Ms. Tara Williamson, Financial Manager
Plumbers Plumbing Drains & Sewer Cleaning
Alternate Business NamesRoto -Rooter Plumbing and Drain Services
PO Box 61974
Harrisburg, PA 17106
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BBB Complaint Process
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Additional Phone Numbers
- (717) 234-3332(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The address is **** ****** **** **** ***** **. I was notified by the tennants that live at that address that the commode was not draining on 4/15/2013. RotoRooter was out at this property on 8/20/2012 ($314.00), then again on 9/6/2012 ($410.00) on the second trip you jetted the sewer line. Your technicians told me at that time that the line was plugged and needed jetted to open it. I agreed and you proceeded to get the job done. You said the line was broken and roots plugged the line and it needed repaired. You gave me a price of apx $5,000.00 to repair it. I did not have the funds to do that so I just hoped the problem would go away. It unfortunately reappeared again in April. I reconsidered and thought, I have no choice but to get the repair done so I called to authorize the work. I was told you would call me back.. I was called back call within 2 hours and was told you wanted to go back out and look at the job and told me that you would do this at no charge. I said fine and I would meet you there the following morning (4/16/2013) I got there at about 8:30 AM and there were two techs looking at the situation. They were just standing looking at the line when I arrived; they loosened a cap on the sewer line and let it slowly drain for at least 30 minutes. They then tried to put a camera in the line but the line still had water and sewage in it and they couldn’t tell much about the problem. They then said they needed to jet the line to run the camera. The senior tech knew what he was doing but the younger man was not familiar with this procedure, the older man was asking him questions to get him thinking on what to do. They finally decided that they could not get the jet to open the line and they told me that the entire line should be replaced. I said, OK, what we do now. I was told they would check with the office and get back with me. The next day I got no word at all, the following day I called the RotoRooeter office and still nothing. I then called another outfit that said they could do the repair the next day. While I was showing them the location of the items, we came down the steps under the sewer line that your techs had opened and laying on the steps and the surrounding floor was human raw feeses, not sludge. I actually stepped in it, slipped and nearly fell, this was disgusting. I then called and complained about the mess that was left by the RotoRooter technician (the young guy is the one that left the mess, the older guy had to leave earlier) I was told the youg technician was distracted by a health issue in his imediate family. This has nothing to do with what I was told and what took place on my property. I have a tennant living at this address with no facilities and after 2 days I had to do something. I originally called and ask you to do the job and per your recommendation, you wanted to look again at the project. I then get billed $625.00 for a no charge call, per your recommendation. I paid over $200 less 7 months earlier and it was actually opened on that visit. This time you did nothing except leave human waste all over the steps and basement floor and left me in a situation where my tenants are without any bathroom facilities for several days. I am absolutely astonished that I was charged $625.00 I really feel that the bill of $625.00 is unfair and I ask that you reconsider this. Thanks for hearing me out and I sincerely hope you do the right thing.
Desired Settlement: I contend that RotoRooter did nothing and charged me $625.00 for a no charge call and left human feeses all over my basement steps and floor. I am appauled that any company in existence would leave such a discusting mess and then have the gaul to charge me. I went to the company in good faith and RotoRooter wouldn't even have the diecency to get me a price to repair my problem. I got the work done by another company for a total charge of $4,000.00. That other company ran a camera i the same line with no difficulty and found the blockage and repaired as needed.
Business Response: See attached.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am rejecting this response because: The comment was made
in the response that my information differs greatly from the facts. I stand by
what was said in my complaint, All I know is what my credit card charges show
from researching the history of the charges, I have not seen the reports prior
to now that were copied on this response.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|12/14/2011||Problems with Product/Service|