BBB Accredited Business since
Phone: (610) 929-8860 Fax: (610) 373-7293 1319 Carbon St, Reading, PA 19601
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that The Plumbing Works meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Plumbing Works include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA 003938.
Type of Entity
Business ManagementMr. Scott E. Kissinger, President/Owner Ms. Judy Davis, Office Manager
Plumbers Plumbing Drains & Sewer Cleaning Water Softening & Conditioning Equipment Service & Supplies Water Wells - Pumps Sales & Service Air Conditioning Contractors & Systems Bathroom Remodeling Heating & Air Conditioning
Method(s) of PaymentCash, Check, MC, Visa, Discover, Financing
1319 Carbon St
Reading, PA 19601 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Our Central Air System was not working so we called in the Plumbing Works to give us a quote on the repair. The repairman told us that we had a leak in the system. He fixed it. The system still did not work so he said the coolant levels needed adjustment. The system still did not work so we called him back. He told us that another piece in the unit needed repaired. We paid another $600 on top of the $1400 we already paid to the Plumbing Works. The system still did not work after all the money we spent and time with the Plumbing Works. We called ***** Plumbing and Heating for a second opinion on what needed to be fixed. ***** Plumbing came out and looked over the system. The owner of the company came out and told us that the entire system was shot. He couldn't believe that the Plumbing Works did not see this when they first inspected the problem. If they knew what they were doing and an honest company they would have never fixed the parts that were fixed. They knew that the system would die in a month or two just by looking at the condition of the system. I feel the Plumbing Works tried to get as much money out of us as possible. We spent $2000 on repairs that did not fix our system. They either are corrupt or just have employees that do not know what they are doing.
Desired Settlement: I want my money on the repairs that should never have been done. The repairs did not fix our system and I feel our family was scammed into paying $2000 in repairs that were not needed.
Business Response: ******* ***** complaint leaves out a few things, yes we did the repairs for them and yes we were there twice but the system was working when we were finished AND we give a one year warranty on repairs. That being said the only time we ever heard from them again was to ask for a refund to “help pay for a new system”. Now he states that the system was shot, not true the system was less than 10 years old and still under warranty but ONLY to the original home owner that installed the system, we know because they had us try and get this all paid for under warranty ! Also it is my understanding that they called ***** originally but could not get in touch with them and they wanted it fixed asap, so we where there for them. We can read into this whatever we like did ***** do something with paperwork that we did not …….. I don’t know ? We offered to return and do what needed to be done but they refused.
Business Response: ******* ***** complaint leaves out a few things, yes we did the repairs for them and yes we where there twice but the system was working when we were finished AND we give a one year warranty on repairs. That being said the only time we ever heard from them again was to ask for a refund to “help pay for a new system”. Now he states that the system was shot, not true the system was less than 10 years old and still under warranty but ONLY to the original home owner that installed the system, we know because they had us try and get this all paid for under warranty ! Also it is my understanding that they called ***** originally but could not get in touch with them and they wanted it fixed asap, so we where there for them. We can read into this whatever we like did ***** do something with paperwork that we did not …….. I don’t know ? We offered to return and do what needed to be done but they refused.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]