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A BBB Accredited Business since
BBB has determined that Mr. D'S Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. D'S Plumbing & Heating, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA025342.
Type of Entity
Business ManagementMs. Sheila Ditty, President/Owner Mr. Michael T. Ditty, Vice-President/Owner
Plumbers Plumbing Drains & Sewer Cleaning Heating Contractors
6005 Rising Sun Avenue
Philadelphia, PA 19111 Directions
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Additional Phone Numbers
- (215) 545-0839(Phone)
- (215) 725-7218 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 02/14/15, I called Mr. D's Plumbing Services to setup an appointment for an estimate for my bathroom sink. I spoke with Sue, who gave me a very hard time getting an appointment. She informed me that no one could come to my home, and instead provided me with a price of $95.00 over the phone for a drip in my sink. After explaining to her that it would be more appropriate for a plumber to come to my home and take a look at my bathroom sink, due to multiple problems with the bathroom sink and wanting an accurate price, Sue began yelling in the phone that no one could come to my home and that she did not know if she could give me an appointment. Due to the extreme yelling and unprofessionalism that Sue displayed on the phone, my daughter then took the phone and proceeded to try to calmly negotiate with Sue to see when we could have someone come and look at the bathroom sink. Sue then began yelling and going off on my daughter too. Sued informed her also that we could not get an appointment. That is when we requested to speak with the owner, Mr. D. I spoke with Mr. D on Tuesday 02/17/15 after calling him back twice. He stated he found it hard to believe that Sue would behave this way, and he never received any complaints against her. Mr. D also informed me he would have a plumber come to my home on Saturday 02/21/15 to take a look at the bathroom sink and provide me with an estimate. No one ever called or showed up on Saturday 2/21/15.
Desired Settlement: An apology with an estimate.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
The statements in the letter provided by Mr.. D's is false, incorrect, inaccurate and filled with many errors. I tried on more than one occasion to negotiate a time with Sue for a technician to come to my house and look at the work I needed done, but she went into a severe panic and repeatedly kept flipping out on me and denied me an appointment. She also stated that she did not know if she could send a technician out to my home. It is unprofessional to give one price over the phone without physically having a technician looking at what needs to be done. Once the technician came to my house, I'm sure the price would have be much higher than Sue quoted over the phone. I actually needed 2 different services done, but Sue was so unprofessional, loud, and rude that I was unable to communicate this information to her. That is when my daughter took the phone to try and calm Sue down so we could negotiate accurate business services. When my daughter spoke with Sue, again, she began to panic, yell and deny us services. We informed Sue that we work everyday, and told her the time we got home during the week, and also asked if we could have someone come out on Saturday, but she still denied us services. I also called and spoke with the owner, Mr. D, and explained what happened with Sue. Mr. D, informed me that someone would call me on 02/19/15 to setup an appointment, but no one ever called to setup anything. This clearly is bad business practices. What Mr. D's fail to realize is that they are not the only plumbers in the city of Philadelphia. At this point, Mr. D's services are not necessary or needed because I have found a very professional plumber who did not give me a problem with an appointment, came to my home and provided an estimate, and will perform all of my services at a reasonable price.