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J M Plumbing & Heating Corporation

Phone: (202) 351-6878 View Additional Phone Numbers P O Box 6833, Falls Church, VA 22040 http://www.jmplumbing.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that J M Plumbing & Heating Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for J M Plumbing & Heating Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: April 20, 2009 Business started: 04/05/1988 in VA Business incorporated: 05/04/2005 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The license number is 2705109336A.

Type of Entity

Corporation

Business Management
Mr. Jose Morales, President & CEO Mr. Nick Morales, VP
Contact Information
Principal: Mr. Jose Morales, President & CEO
Principal: Mr. Nick Morales, VP
Business Category

Plumbers Heating & Air Conditioning


Additional Locations

  • P O Box 6833

    Falls Church, VA 22040

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (800) 754-0180(Phone)
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Complaint Detail(s)

7/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: J M Plumbing & Heating Corporation installed a gas tankless water heater in our home in early February of 2013. Our existing gas meter does not supply enough gas to the home. So, J M Plumbing installed a temporary gas line where we can use the gas tankless water heater as long as we turn off all other gas appliances in the home. For example, we have to turn off the gas furnace that heats our home if we want to run hot water. J M Plumbing was supposed to complete and file with ********** *** a "split meter" request form. Once ********** *** gets the request form, ********** *** will schedule an installation of the split gas meter. A split gas meter would allow for enough gas to be supplied to all of the appliances in the home, including the gas tankless water heater. I cannot complete and file the split meter request form as it requires technical expertise--i.e., identification of the gas usage of the home's appliances and the type of gas lines required. After ********** *** installed the split gas meter, J M Plumbing was supposed to finish the installation of the permanent gas line for the water heater. J M Plumbing told me it would be about 3 to 6 weeks before ********** *** would contact me about installing the split meter. After 3 months of not hearing from ********** *** and one month of asking J M Plumbing about the delay, I contacted ********** *** about the split meter request. ********** *** has no record of receiving the split meter request form. I brought this to J M Plumbing's attention last week (the fact that ********** *** has no record of the request form), and J M Plumbing said ********** *** lost the form and J M Plumbing would refile it. I've asked J M Plumbing for a copy of the form for the past week. They promise to send it, but then never follow through.

Desired Settlement: I would like J M Plumbing to finish the job--file the split meter request form with ********** *** and then finish installing the permanent gas line when ********** *** comes out to install the split meter.

Business Response: Company states that they had provided the remedy sought to resolve the matter.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

*********** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/30/2012 Problems with Product/Service