BBB Accredited Business since
J M Plumbing & Heating Corporation
Phone: (202) 351-6878 View Additional Phone Numbers P O Box 6833, Falls Church, VA 22040
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A BBB Accredited Business since
BBB has determined that J M Plumbing & Heating Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for J M Plumbing & Heating Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The license number is 2705109336A.
Type of Entity
Business ManagementMr. Jose Morales, President & CEO Mr. Nick Morales, VP
Plumbers Heating & Air Conditioning
P O Box 6833
Falls Church, VA 22040
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BBB Complaint Process
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Additional Phone Numbers
- (800) 754-0180(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: J M Plumbing & Heating Corporation installed a gas tankless water heater in our home in early February of 2013. Our existing gas meter does not supply enough gas to the home. So, J M Plumbing installed a temporary gas line where we can use the gas tankless water heater as long as we turn off all other gas appliances in the home. For example, we have to turn off the gas furnace that heats our home if we want to run hot water. J M Plumbing was supposed to complete and file with ********** *** a "split meter" request form. Once ********** *** gets the request form, ********** *** will schedule an installation of the split gas meter. A split gas meter would allow for enough gas to be supplied to all of the appliances in the home, including the gas tankless water heater. I cannot complete and file the split meter request form as it requires technical expertise--i.e., identification of the gas usage of the home's appliances and the type of gas lines required. After ********** *** installed the split gas meter, J M Plumbing was supposed to finish the installation of the permanent gas line for the water heater. J M Plumbing told me it would be about 3 to 6 weeks before ********** *** would contact me about installing the split meter. After 3 months of not hearing from ********** *** and one month of asking J M Plumbing about the delay, I contacted ********** *** about the split meter request. ********** *** has no record of receiving the split meter request form. I brought this to J M Plumbing's attention last week (the fact that ********** *** has no record of the request form), and J M Plumbing said ********** *** lost the form and J M Plumbing would refile it. I've asked J M Plumbing for a copy of the form for the past week. They promise to send it, but then never follow through.
Desired Settlement: I would like J M Plumbing to finish the job--file the split meter request form with ********** *** and then finish installing the permanent gas line when ********** *** comes out to install the split meter.
Business Response: Company states that they had provided the remedy sought to resolve the matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/30/2012||Problems with Product/Service|