BBB Accredited Business since
Ward Pest Control
Phone: (703) 248-3631 Fax: (703) 248-3633 4625 Old Dominion Drive Ste B-1, Arlington, VA 22207
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This company also does commercial & residential pest control.They can do animal trapping,termite treatment, home & building inspections.
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A BBB Accredited Business since
BBB has determined that Ward Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ward Pest Control include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Virginia Department of Agriculture and Consumer Services (VDACS)-VA
102 Governor Street, 1st Floor, Richmond VA 23219
Phone Number: 804-786-3798
Fax Number: 804-786-9149
The license number is 703474-4442.
Type of Entity
Business ManagementMr. James Ward, Owner Ms. Donna Ward, Owner
Pest Control Services Animal Carcass Removal Building Inspection Home Inspection Service
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: In October 2011 Ward Pest Control was hired to seal our house off so that bats would not return to our attic. In March 2012 we contacted Ward Pest Control because the work performed was not effective; the bats returned to our house. We waited until October 2012 to have the house resealed since the bats cannot be removed during mating season. The gentleman who assessed our house to determine why/where the bats were entering the house from stated that the original work performed by his company was incomplete and that several areas that should have been sealed off were not. He walked us around the house and demonstrated the areas of concern. The work was completed free of charge under the company one year warranty. We waited a month then another person from the company came to our house and confirmed that there were no bats in our attic anymore. We then hired another company to remove all insulation and sterilize our attic (this was necessary considering the considerable amount of guano in the attic). Another company was hired to blow in insulation with an R factor of 56. We also hired someone to install a new set of attic stairs since the company that sterilized our attic thought it best to start fresh. Now we have bats back in our attic and guano beginning to cover our new insulation. I contacted Ward Pest Control and discussed the situation. They claimed that only the work performed in 2011 was warrantied and the work completed in 2012 was not under warranty. They offered to have me pay for them to do the work again and to pay them to replace the new insulation. I view the work completed in 2012 as new work that should be warrantied since it was not even completed in 2011. I also believe that a confirmation that the house is bat free should mean something. I spent over $3,000 to make my house sanitary and now it is filling up with guano again - especially since I have to wait until October again to have the house sealed properly.
Desired Settlement: I would like Ward Pest Control to seal my house properly and replace the insulation free of charge. I only replaced the insulation after having faith in their service and confirmation that the house was bat free. I would not have paid two different companies to do such intensive work if there was question of the efficiency of the services provided.
August 26, 2013
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/16/2013||Problems with Product/Service|