BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers termite and pest control services for residences and commercial enterprises. The company offers franchise opportunities. The company has 421 locations nationally, which may be either independently owned or company-owned.
Request a Quote
A BBB Accredited Business since
BBB has determined that Terminix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
The company's headquarters and company-owned locations throughout the country participate as BBB Accredited businesses. This means they support the Bureau's services to the public and meet our BBB Accreditation standards.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Terminix include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of Agriculture-PA
2301 North Cameron St, Harrisburg PA 17110
Phone Number: 717-787-4737
The license number is BU5042.
Type of Entity
Business ManagementMr. Thomas Brackett, President Ms. Katrina Helmkamp, President Ms. Nikita Redmond, Corp Complaint Contact Ms. Melanie Mull, Customer Relations Supervisor Mr. Alex Vitti, Branch Manager
Pest Control Services
Alternate Business NamesTerminix International Company L.P. Terminix Pest Control
Terminix maintains its Headquarters at 860 Ridge lake Blvd., Memphis, TN 38120.
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (901) 266-7674(Phone)
- (901) 381-3533(Phone)
- (901) 766-1111(Phone)
- (570) 383-2624 (Fax)
- (901) 266-7425 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
|2/3/2014||Problems with Product/Service|
|1/31/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Horrible customer service! I initially called and asked to have our house treated for fleas after noticing fleas on out cat. I was given a service appointment with a four hr window for the following day. The man arrived as scheduled and was surprised to find my family home as we were never informed that we would need to leave the house and have the cat treated prior to treatment. Upon leaving the man informed me that he could return on Saturday to complete the treatment and would confirm things with the main office and call me by the end of the business day. Needless to say, no call was ever received and when i tried to call the local office was redirected to the (800) number and was told by the phone representative that the service had been cancelled! I asked to speak with a manager and was placed on hold for 20 minutes after which I hung up. The second call to customer service was handled the same way.
Desired Settlement: To have complaint on record and ensure that i am not billed for the services as they were not performed.
Business Response: Please see attached response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved