BBB Accredited Business since

GreenStar Pest Control LLC

Additional Locations

Phone: (703) 942-8510 Fax: (703) 373-2790 View Additional Phone Numbers 12109 Cadet Ct, Manassas, VA 20109 http://www.greenstarpest.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that GreenStar Pest Control LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GreenStar Pest Control LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on GreenStar Pest Control LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 13, 2009 Business started: 11/07/2007 in VA Business started locally: 11/07/2007 Business incorporated 11/01/2007 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Virginia Department of Agriculture and Consumer Services (VDACS)-VA
102 Governor Street, 1st Floor, Richmond VA 23219
http://www.vdacs.virginia.gov/pesticide
Phone Number: 804-786-3798
Fax Number: 804-786-9149
The number is 10039.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kyle Wood, Owner
Contact Information
Principal: Mr. Kyle Wood, Owner
Business Category

Pest Control Services


Additional Locations

  • 12109 Cadet Ct

    Manassas, VA 20109

  • 2957 Prosperity Ave.

    Fairfax, VA 22031 (703) 942-8510

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2016 Problems with Product/Service
11/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The office manager sent a service technician to my house after confirming the appointment twice with me and never mentioned that a payment must be made onsite upon his arrival and before services could be rendered vice making an automatic payment online. The office manager (name provided in letter to Company Owner) was extremely unprofessional and supported the fact that she sent the service technician to begin work until she demanded that he stop work because a payment must be made first. This was a complete waste of his time and my time and poor business practice. She has a very bad attitude and is unprofessional to say the least. She said it is business practice to send technicians to houses to ask for payments before any work can be completed. I have never had a technician arrive at my house asking for payment and the payment is usually made online. Furthermore, the appointment message via email does not state that a payment should be made online or to the service technician at the time of his arrival and instead the message clearly states the arrival time between 8am-1pm, 14 November 2014. The office manager insisted this is an automatic generated reminder and would never indicate anything about service payments. The manager said the service payment due was mentioned during the reminder phone call placed 30 minutes prior to the technicians arrival and this is simply not the case. The technician arrived and began working in front of 3 witnesses, and even he was not aware that a payment must be rendered before he could start work. He was called to stop the job. This is all poor business practice/management.

Desired Settlement: The office manager should be educated on her customer service skills. The business should not schedule service calls if they are not going to conduct a service.

Consumer Response: From: ****** ******<********************>
Date: Sat, Nov 15, 2014 at 3:28 AM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
To: "info@mybbb.org" <info@mybbb.org>


Complaint has been resolved.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on GreenStar Pest Control LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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