BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Green Pest Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Green Pest Services include:
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Virginia Department of Agriculture and Consumer Services (VDACS)-VA
102 Governor Street, 1st Floor, Richmond VA 23219
Phone Number: 804-786-3798
Fax Number: 804-786-9149
The license number is 11327.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Aaron Allred, President/CEO Mr. Jard Borg, Managing Member Mr. Kyle Woodbury, Managing Member Mr. Max Tran, General Manager
Pest Control Services
Alternate Business NamesPointe Pest Control-Il, LLC
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BBB Complaint Process
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Additional Phone Numbers
- (703) 348-6066(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: we hired the pest company to perform pest treatment . since feb we gave them a chance to do the job right . they did there treatment in feb didn't work they send some one back in april after we complained and didn't work , the tech had a little spray bottle .and spray a round I told them I can buy that myself from the **** ***** and spray it they send a nother tech back in may , july 2 times and still didn't work . we called again and told them that what ever they are using not even treating the ants . they send a tech in 8/13/2013 and after he left there is life spider in the house , life ants , mice in the house . I called the company and asked them to terminate the service , we spoke to ( *** ****** . office manager ) and he first said that he don't have any record that they been in my house in july and aug , he said that he didn't have a record that even tech come out yesterday . and asked me if the person was from green pest service . I told him of course we called you and you send the tech out . after that he changed his story and said that ( OH I found office communication that they were here yesterday ) but to cancel the service you have to pay another $150.00 . I told him they fail to provide the service and they need to return all my money . we gave them to many chances . I am disabled veteran and I suffer from PTSD . can not deal with company that they are scam and they are out there to get consumer money .
Desired Settlement: cancel my account immediately and refund me the money you charged me for service that they could not provide .
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Signed up for 5 visits by a pest control company. They claim that they were at my house in December when I know that was not the case. There was no documentation left. I am now being billed for a visit that did not take place. I spoke with a representative who said it would be removed but has now gone to a collections company and I am being billed for the visit ($110. plus $145 in penalties.
Desired Settlement: I want them to leave me alone and not expect payment for an outside treatment that I don't think ever took place.
***** ******** **** **** *** ********** ** ***** ******
************ **** ************
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
The cancellation fee is due to not completing the annual contract.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Please note that this is the first that I have heard of Green's offer to continue with two more services and a cancellation of all other fees. I would also like to be present when they come for servicing which means someone should call me to schedule the additional two services.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/15/2013||Problems with Product/Service|
|11/20/2012||Problems with Product/Service|
|2/15/2012||Problems with Product/Service|