BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Connor's Termite & Pest Control, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Connor's Termite & Pest Control, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||9|
Type of Entity
Business ManagementMr. Edward C Connor, President Ms. Robin Mountjoy, Vice President
Pest Control Services
Alternate Business NamesConnor's Complete Pest Control Connor's Pest Protection Connor's Termite and Pest Control
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BBB Complaint Process
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Additional Phone Numbers
- (202) 544-5600(Phone)
- (202) 640-2444(Phone)
- (301) 699-9100(Phone)
- (703) 494-9500(Phone)
- (703) 637-3354(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|8/1/2014||Problems with Product/Service|
|7/18/2014||Problems with Product/Service|
|2/18/2014||Problems with Product/Service|
Read Complaint Details
Complaint: We purchased the property at **** ******* *****. A condition of sale was that carpenter bee damage be corrected by the seller. The seller, ****** *****, contracted Connor's Pest Protection to remediate the damage. The service occurred on 2/20/13 while the property was still owned by ****** *****. Connor's has sent me multiple bills for this service. I never entered a contract with this company, and the service occurred prior to my taking possession of the property. **. ***** is responsible for this charge. If Connor's did not receive payment from him, that is Connor's and **. *****'s issue, not mine. **. ***** never has had any right to enter me into a contract. This bill is not my issue and not my responsibility. Even after calling Connor's, I still receive a monthly bill. Connor's has not been responsive to my complaint.
Desired Settlement: Connor's needs to not try to make me responsible for a service I never contracted for. They need to stop sending me bills for this service. Their billing issues are not my problem.
Business Response: See Attachment
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/1/2013||Problems with Product/Service|
|11/28/2011||Problems with Product/Service|