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BBB Accredited Business since

Century Termite & Pest Control Inc

Additional Locations

Phone: (703) 904-1813 View Additional Phone Numbers 45945 Trefoil Ln Ste 106, Sterling, VA 20166 http://www.centurytermite.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Century Termite & Pest Control Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Century Termite & Pest Control Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Additional Information

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BBB file opened: September 01, 1998 Business started: 01/19/1992
Business Management
Mr. Brett Nunn, President
Contact Information
Principal: Mr. Brett Nunn, President
Business Category

Pest Control Services

Alternate Business Names
Century Termite and Pest
Additional Information

According to information provided by the company, Century Termite & Pest Control, Inc. has no connection to a similarly named firm located in Gaithersburg, Maryland.


Additional Locations

  • 45945 Trefoil Ln Ste 106

    Sterling, VA 20166

  • 7 Park Ave.

    Gaithersburg, MD 20877 (301) 946-8400

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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (301) 330-0877(Phone)
  • (301) 608-9243(Phone)
  • (703) 406-4695(Phone)
  • (703) 471-8022(Phone)
  • (703) 584-4077(Phone)
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Complaint Detail(s)

6/16/2014 Problems with Product/Service
8/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had hired an pest inspection company (Century Termite and Pest) to perform a pre-purchase termite inspection of a house I intended to purchase. I was at the property when the Inspector came to the address on the second floor and attic of the house. At no time did I see the Inspector during his visit, as he spent all time on the outside of the property and on the first floor of the house. The access to the attic is on the second floor of the house (I was in the attic during the Termite Inspector's visit). The Termite Inspector furnished his report to me, stating that there was no evidence of termite damage at the property, specifically stating that the attic contained insulation, had limited access, and had ductwork, plumbing and wiring present. In reality, the Inspector never entered the attic (or second floor) of the house, never witnessed the condition for which he reported on, and falsely reported the conditions within the attic space. At the time of this incident, I was present along with another General Home Inspector, and my Realtor.

Desired Settlement: Since the integrity of the termite inspection is questionable, I would like a refund, so that I can pay for another inspection to be performed by another vendor.

Business Response:

***** ******

Better Business Bureau

Email response for ID # *******

 

 

***** *****

**** ******* ***** ****

*********** ** *****

 

Dear **. *****;

 

Century Termite and Pest has been doing business in the Northern Virginia/Suburban Maryland area for 20 years with over 200,000 customers with outstanding service, it is unfortunate that you felt you did not receive the same.

 

It is policy to inspect the ground and main levels of all properties.  As the Wood Destroying Insect Report states in section four, the attic had obstruction and inaccessible areas that is standard.  In section five, the home has a one year termite re-treatment guarantee. Century Termite and Pest would not warranty a home without the confidence that termites are not in the attic because in Virginia, termites are subterranean.

 

The pre-arranged inspection fee was paid by ****** **** to Century Termite and Pest therefore if a refund is required you would need to contact them.

 

Century Termite and Pest stands behind all of our work – we will gladly schedule a convenient day and time to meet you at the property and go over all your concerns.

 

Thank you for your time and attention in this matter.

 

Respectfully,

***** ****

President/Ceo

Century Termite and Pest

************

 

 

 

 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The business is stating that there was an obstruction preventing access to the attic level of the property, however this was not the case. During the time in which the Termite Inspector was performing, I was present and was with another Home Inspector, who was in the attic at the time. This would logically mean that there was access to the attic. The Termite Inspector never attempted to gain access above the first floor of the structure. 


I have contacted ****** *** (the company that subcontracted Century Pest) and they have asked for a revised report stating that the attic had not been inspected. To date, I have not received such report, and have concerns about the property being covered by the 5 year warrantee if there is a possibility that Century Pest could falsely cite the attic obstruction as cause for warrantee invalidation. 

Regards,

***** *****








Business Response:

***** ******

Better Business Bureau

Email response for ID # *******


 

***** *****

**** ******* ***** ****

*********** ** *****

 

Dear **. *****;

 

Again, it is policy to inspect the ground and main levels of all properties.  As the Wood Destroying Insect Report states in section four, the attic had obstruction and inaccessible areas, that is standard.  Century Termite and Pest has revised the report to state attic not inspected and have sent it to ****** ****.

 

In section five, the home has a one year termite re-treatment guarantee. Century Termite and Pest would not warranty a home without the confidence that termites are not in the attic because in Virginia, termites are subterranean. At no point has Century Termite and Pest stated or implied the home was under a five year warranty.

 

Yet again, if a refund is required you would need to contact ****** ****.

 

Century Termite and Pest stands behind all of our work – we will gladly schedule a convenient day and time to meet you at the property and go over all your concerns.

 

Thank you for your time and attention in this matter.

 

 

Respectfully,

***** ****

President/Ceo

Century Termite and Pest

************

 

 

 

 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


Century Pest has on multiple occasions, lied about the obstructions preventing access to the attic level of the structure. The report submitted makes false claim of inaccessibility,  and Century Pest has stated in their correspondence (on multiple occasions) that it is common practice for them to make these false claims. I believe that submitting false and misleading reports to customers is poor practice. 

A July 11th, 2013 email from ******** ***** of ****** *** Home Inspections (who subcontracted this work to Century Pest) requested that Century Pest provide an updated and accurate report stating that the Pest Inspector made no attempt to inspect the attic space. This request had not been responded to (or at least I wasn't notified).

The text of this email is as follows:

"Thank you ******,

 

We do understand that termites in this area are subterranean, however, the report indicated that the inspector went into the attic, which was not the case.  We appreciate your warranty, but could you please update the report to reflect what was actually inspected?

 

******** *****

Owner"


I am a construction professional, working in the Metro DC area. I will make certain to recommend other inspection companies to my clients, family and friends in the future. I will also be following up with ****** *** Home Inspections for their information. 


Regards,

***** *****








BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

10/22/2012 Problems with Product/Service
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