BBB Accredited Business since

Attenborough & Son Paving

Phone: (610) 674-9335 View Additional Phone Numbers 3131 Apple Butter Rd, Danielsville, PA 18038 http://www.attenboroughpaving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Attenborough & Son Paving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Attenborough & Son Paving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Attenborough & Son Paving
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 23, 2006 Business started: 06/01/2006 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA024738.

Type of Entity

Sole Proprietorship

Business Management
Mr. Henry Attenborough, Owner
Contact Information
Principal: Mr. Henry Attenborough, Owner
Business Category

Paving Contractors


Additional Locations

  • 3131 Apple Butter Rd

    Danielsville, PA 18038 (610) 674-9335 (610) 837-5910

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On January 2nd 2014 you provided services of completing 2 inch asphalt for the parking lot in the above location to the my company. You guaranteed your work for 2 years in writing. We made payment in the amount of $8000.00 in full the day the services were rendered. On January 3rd there was light snow and when ploughing the snow and the asphalt came off leaving the property with holes in the parking lot. We first notified you of the damages and asked if you can come and fix the holes or you need to refund me the money. At that time, you indicated that you will come and take a look at the damages and fix them. During your visit to the property you disagreed to repair the damages even i have proof of written agreement stating the guartee. It has been 7 months and no one has come out to fix the damages not have I received a refund.

Desired Settlement: My expectation is that you keep your end of the bargain and fix the damages and if you are unable to do so, issue a full refund in the amount of $8000.00.

Business Response:  On 6/23/2014 We fixed the problem areas  and customer is satisfied with work now . Thank you 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ********