BBB Accredited Business since
Zion House Painting LLCAdditional Locations
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Interior/Exterior Painting, Drywall Installation, Water Damage Restoration, Basement Remodeling, Flooring and others.
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A BBB Accredited Business since
BBB has determined that Zion House Painting LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Zion House Painting LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
District of Columbia Consumer & Regulatory Affairs (DCRA)-DC
1000 4th Street SW, Washington DC 20024
Phone Number: 202-442-9828
Fax Number: 202-727-6546
The number is 420211000003.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Beatriz Gonzalez, Owner/member Mr. Antulio Lopez, Estimator, Authorized Representative
Painting Contractors Basement - Remodeling Contractors - Flooring Drywall Contractors Home Improvements
Products & Services
Zion House Painting LLC sells the following brand(s): Sherwin Williams, Behr, Benjamin Moore Paints.
Method(s) of PaymentChecks, American Express, Visa, Master Card, Discover, Paypal
Refund and Exchange Policyhttp://www.zion-housepainting.com/policies-and-warranty.html
Alternate Business NamesZion House Painting
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Additional Phone Numbers
- (240) 252-3050(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/19/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Repair to my chimney was completed on 4/12/12. On 7/24/12 I expected someone from Zion to come back to my home for additional repairs of my chimney., the contractor did not show up. When the contractor came out, they reported to Zion that renovations to the kitchen caused leaking on top of the roof. I explained that no one was on the roof after Zion came and repaired the roof. I still do not understand what the kitchen has to do with the roof. The repairs were made for an additional payment. Our chimney started leaking again so I submitted a claim with my insurance company, ********. The agent from *** ***** checked the roof and said the initial repairs were sub standard, and that I needed to contact the person responsible for repairing the roof. I called Zion and explained the problem, and they said that they do not guarantee their work, and I signed the invoice. My concern is that the work was inadequate from the start, and now I am left with a roof with a leak and water coming from the leak into one of the bedrooms. I really apologize for my irresponsible guy, I’m not sure if he showed up today the 24th. I don’t like his attitude, he doesn’t answer the phone. We will take care of him. We will send someone tomorrow and he will take a look what’s going on with the leakage. Again, sorry and have a good one. ******* *****, Estimator Zion House Painting LLC ***
Sorry for my delay in responding back about the Complaint ********.
I’m forwarding this last email when we finished ***. ****** roof repair on 9/13/2012,
She said that we don’t guarantee our job but isn’t true, we Super Guarantee our job as we did with her,
When she called me last three weeks or so, she confirmed that she never had another leak but now.
However, we guarantee our job that is done right but we don’t warrant it that is different, When it’s a new roof installation we provide up to 1 Year Warranty in Labor but hers is a repair only, When she accepted us to do her job she accepted our Policies and Warranty that are publicly displayed at http://www.zion-housepainting.
Hope this helps to close this case.