This business is not BBB accredited.

Certa ProPainters of Springfield

Phone: (571) 970-0812 View Additional Phone Numbers 5810 Kingstowne Ctr Ste 120, Alexandria, VA 22315 http://www.certapro.com/springfield-va View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Certa ProPainters of Springfield include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Certa ProPainters of Springfield
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 21, 2003 Business started: 01/01/2001 in MD Business started locally: 07/21/2011 Business under new ownership as of: 06/01/2011 Business incorporated 06/28/2011 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The number is 2705141885 C.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. T J Pecorak, President
Contact Information
Principal: Mr. T J Pecorak, President
Business Category

Painters - Commercial or Residential Cabinet Refinishers Pressure Washing Deck Cleaning & Sealing Painting - Faux Finishing Painting Contractors Wallpaper Removing

Alternate Business Names
Wellington Decorating and Design LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    5810 Kingstowne Ctr Ste 120

    Alexandria, VA 22315 (571) 970-0812

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Certa Pro installed 2 utility doors in October 2013. In spring of 2014 (May 2014) I contacted Certa Pro because the doors were separating (layers) and paint was blistering and you could not close the doors. I contacted Certa Pro and Mr. S**** came out a couple weeks later and said this was because of the harsh winter we had. He said they could put some boards and nail across the doors but that it would not be anytime soon because they were busy. I contacted them by email in October 2014 and have not heard a word from them. To be treated like this as a paying customer is very upsetting and unacceptable. Mr. S**** mentioned the doors that were there previously and their condition, but it took 20 years for those doors to get like that. His contract had a 2 year warranty and I expect the doors to be replaced or I get a refund. Mr. S**** even increased the price of the original contract because he said the doors caused him a great problem but in essence all they were are cheap particle board doors.

Desired Settlement: I desire a refund or new utility doors (ones that will last).

Business Response:

We did respond to *** ******n Complaint. Sami S**** went and spoke to her and informed her that the use of that type of door in that environment was faulty from the starts and our using the same type resulted in the same type of damage. Mr. S**** discussed with her what type of door we [propose to use and has purchased the material to fabricate the doors out of PVC wood which will withstand the elements much better than the ones used. She agreed and we plan on installing the doors in the next few days.

Sincerely

Sami * S****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Certa ProPainters of Springfield
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)