BBB Accredited Business since
JTF Business Systems CorporationAdditional Locations
Phone: (703) 658-2000 View Additional Phone Numbers 5568 General Washington Dr Ste A-203, Alexandria, VA 22312
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A BBB Accredited Business since
BBB has determined that JTF Business Systems Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JTF Business Systems Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||10|
Type of Entity
Business ManagementMr. Matt Matini, President Mr. Andre Matini, Vice President
Office Supplies Copiers & Copier Supplies Internet Selling Services
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Additional Phone Numbers
- (800) 444-3299(Phone)
Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|10/9/2014||Problems with Product/Service|
|4/22/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Multifunction Printer device from this company in May, I called the office for service on this device because it stopped sending faxes. A technician came out and reported that the motherboard was bad and attempted to replace it, the device still did not fax out. The technician took the device out of the office and came back claiming that it worked in his office, and that the issue was with my office phone line. I had another technician come out and assess the line, there were no issues found, I purchased a new fax machine and it works without issue. Additionally JTF supplied me with a loaner device that also worked in my office, even though the company stated that the telephone line I was using was using has technical issues..
Desired Settlement: My entire experience with this company has been unacceptable, their service technicians were not helpful even though they provided a loaner device it did not replace the functions of the device that was broken so my office was without a high volume printer to handle the numerous incoming faxes and print jobs that my office handles. At this point I would like a refund and would like no further interactions with this company, this is a brand new device, even if there is a manufacturer defect I should not be charged for having a service rep come out to assess the device. Being a medical office there are a lot of procedures that need to be followed in regards to patient records and medical information, my office has lost business and has had to delay or not deliver information in some cases because of a non-working high volume print device. As I stated at this point there is no need for this company to service or replace the device we have purchased a new device, however since this device is less than 6 months old some type of refund should be applied..
Read Complaint Details
Complaint: I bought an extended warranty for a ******* FS-******* copy machine ($99) and was promised that all issues would be covered, but when I called with a problem they said it wasn't covered. Once I was made aware that it was not all covered, I asked for a refund on the warranty and they said there is no such thing and a refund would be impossible. After further troubleshooting we identified that the issue was one that SHOULD have been covered under the warranty, but the company said that they would no longer service us because they had refunded the warranty (which they still haven't done, over 30 days later) This unit should be covered under the original manufacturer warranty, irregardless of the extended warranty. Correspondence regarding this matter was rude and hostile. (We can provide copies if necessary) This is in reference to Sales Order No: *******
Desired Settlement: Refund for extended warranty as promised AND service for the unit as required under the manufacturer's one year warranty.
Response to customer statement of problem: The customer purchased a ******* printer with an extended warranty. The section of the warranty below clearly states that paper jams are not covered under the extended warranty. The customer was aware of this and even said they were going to purchase a service contract. However, the customer wanted a refund of the warranty. JTF does not refund a warranty once the equipment is delivered and installed. JTF did make an exception for this customer due to excessive threats and demands.
Clearly the warranty states paper jams are not covered.
Once the customer was aware that the warranty does not cover paper jams which are normal ware & tear he sent the email below that clearly indicates customer was aware of the coverage that does NOT includes paper Jam.
As per our phone conversation please cancel the 36 month extended warranty that only covers defective parts & labor. Since I intended to get a service contract and don’t need any other warranty. Please confirm once a credit was issued. Thanks
JTF responded by telling the customer the warranty cannot be refunded in full after 30 days. JTF agreed to process the refund for the remaining period in the amount of $74.25 but the customer refused to do so and insisted on JTF cleaning his machine or he threatened to write negative reviews, contact *******, email BBB and other forms of slander, if his demands were not met.
JTF informed the customer that his threats are not acceptable business practices and JTF would not do business with his organization.
We are more than happy to refund the customer and we have called several times and left messages for him to call us with his credit card information in order to process the refund but he hasn’t called back.
JTF Business Systems
5568A General Washington Dr.
Alexandria, VA 223121
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
1. The issue should have been covered under the BASIC warranty. (See attached for work order that ******* arranged for under the manufacturer's warranty)
2. We would accept a FULL refund (not pro-rated), as the extended warranty was of no use, and did not even kick in yet (as ******* covers the first year)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
|1/29/2013||Problems with Product/Service|
|11/20/2012||Problems with Product/Service|
|6/29/2012||Problems with Product/Service|
|6/15/2012||Problems with Product/Service|