BBB Business Review

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This Business is not BBB accredited

AmeriGas Propane LP

Find a Location

Phone: (610) 337-7000 View Additional Phone Numbers 460 North Gulph Road, King of Prussia, PA 19406 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AmeriGas Propane LP include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for AmeriGas Propane LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

897 complaints closed with BBB in last 3 years | 369 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 299
Delivery Issues 96
Guarantee/Warranty Issues 2
Problems with Product/Service 480
Total Closed Complaints 897

Customer Reviews Summary Read customer reviews

1 Customer Review on AmeriGas Propane LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1984 Business started: 01/01/1959 in PA Business started locally: 01/01/1959 Business incorporated: 01/01/1959 in PA
Type of Entity


Business Management
Mr. Jerry Sheridan, President & CEO Ms. Jill Donohue, Customer Advocacy Manager
Contact Information
Customer Contact: Ms. Jill Donohue, Customer Advocacy Manager
Principal: Mr. Jerry Sheridan, President & CEO
Business Category

Natural Gas Companies Gas - Propane Gas - Propane - Equipment & Supplies

Alternate Business Names
Ameri Gas Propane AmeriGas Amerigas Propane Company AmeriGas/ Proflame Propane Blue Flame County Proflame Propane Heritage Propane Mountain ProFlame Penn Fuel Propane ProFlame ProFlame/Myers Propane Rural Gas Sawyer Gas

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.