This Business is not BBB accredited
Phone: (703) 815-8959 Fax: (703) 815-8889 13830-A10 Braddock Rd., Centreville, VA 20121
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Spa World include:
- BBB does not have sufficient information to determine how long this business has been operating
- 1 complaint filed against business that was not resolved
- BBB does not have sufficient background information on this business
Factors that raised the rating for Spa World include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Sang K Lee, President
Alternate Business NamesZZIM USA Inc
THIS LOCATION IS NOT BBB ACCREDITED
13830-A10 Braddock Rd.
Centreville, VA 20121 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On February 18, 2013. I visited this place to enjoy spa but customer service here was rude and made me very mad. I had discount member card which is issued from Spaworld and trying to take advantage of this discount card and they were not honoring this card. With this discount member card (exp. date 08/2013) I can take advantage of admission at $15.00 and they said they cannot accept at $15.00 because they increased regular admission price to $40.00 which I never received notice regards. They told me they can accept for $25.00 which is still discounted price from increased regular admission price. They were accepting pre-paid $35.00 ticket which were price of prior to increase. I thought that was not still right because I had this discount card for $15.00 admission. I made complaint that I had this discount card for prior to their price increase and showed expiration date (08/2013) printed on card and I never received any types of notice. They told me they posted increased price on their website and advertisment which I never seen. They posted price for regular admissions but no information at all regards discount member card. I was not making any cursing word, threats, no violence complaints at all but all of sudden they told me they will call the police officer if I do not leave their facility in 2 minutes. I did not do anything wrong or againat law and I did not want feeling that I am running away because police officer is coming because again, I did not do anything wrong. I was only making complaints which customer could make it if customer feels something is not right. So I waited police officer and talked to the officer what happend. Also manager who was talking to police officer telling officer that I was cursing, which I never did. While we were talking with officer, the lady, I think she is one of the management team, too, was yelling at me. To stop the trouble officer took me out of the facility nicely. I was really surprised and absurd. I thought that was very rude service so asked officer nicely, do you think that is right way of providing service? and he agreed with me. I like to receive apolgy from their management team in former form. In person, call and letter.
Desired Settlement: I like to received aplogy from ****, who claime herself General Manager of facility in former form. In person, call, and letter.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Spaworld is still lying about yelling and cusring. Never made any cursing word. I like to ask what was the cursing word I used? I never used any cursing word. Maybe little loud volume during argument but no yelling. Also as explained with original compaint, I sit and waited police officer because did not want running away feeling while I did not do anything guilty. After police officer heards both stories, officer did not proceeded to ask to me leave right away, only because manager ask to officer to do it. In response letter, it was written like I was surpressed by officer because I was doing riot or going crazy. Signs in facility? If customer don't visit there for while no way of noticing it; no signs regarding this discount card. Websites, I checked out websites there was no sign of increasing price regarding this discount card. Also speaking of pastors and retired pastors discount card, it was for family members of pastors, too. My name is clearly printed on front of the card. I do not want to go there again, never asked for lifting ban status. Do not want to contribute a penny to the any business like Spaworld does. All I want is apologies from business because I did not do anything wrong.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|12/17/2012||Problems with Product/Service|