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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Town & Country Movers Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Town & Country Movers Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Information

BBB file opened: March 19, 1992 Business started: 01/19/1977
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The license number is USDOT#418499.

U.S. Department of Transportation (Interstate Movers)-Federal
1200 New Jersey Av SE, Washington DC 20590
Phone Number: 202-366-2519
The license number is MC 63 919.

Type of Entity


Business Management
Mr. Kevin Bass, President Ms. Kathleen Hyder, Project Coordinator Ms. Elaine McPeak, GM
Contact Information
Principal: Mr. Kevin Bass, President
Customer Contact: Ms. Elaine McPeak, GM
Business Category


Alternate Business Names
Town and Country Movers, Inc.
Industry Tips
Moving tips - General

Additional Locations

  • 7650 Rickenbacker Dr

    Gaithersburg, MD 20879


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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Industry Tips


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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Additional Phone Numbers

  • (703) 560-8600(Phone)
  • (301) 670-0575 (Fax)

Additional Email Addresses

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Complaint Detail(s)

7/26/2014 Billing/Collection Issues
4/1/2014 Billing/Collection Issues
12/17/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: This company's owner is purchasing phone lists from external companies and having staff calling the numbers to convince people to use their moving service despite some of the numbers (mine) being called are on the national do not call list. This is an unethical and illegal practice and needs to cease and desist.

Desired Settlement: Apologize via a response to the BBB which will be posted to this website and do not contact me again. I also think the owner should ensure any number they call to market for is cross checked against the national do not call registry.

Business Response:

Dear Sir ir Madam:

We have received a complaint from your office  (ID *******).   The first e-mail you sent somehow went to my spam box.   We are responding to **. ****** via seperate e-mail.  Thank you.



****** ******


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/17/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Recently (6 months ago) I moved from the house I was living in located in ******** *** to an apartment at *** ***** in ***** ******** ************ **. I had a paCKING COMPANY, **** ******* ****, owned by ***** ****** pack my belongings. She also did the estimate for the move which was carried out by Town & Country Movers, owned by ***** ****. I carried a few "special" items over myself rather than have them go on the moving truck. One of the items is (was) the Bustamonte Sculpture which was given to me by my now deceased fiance and was valued at $20k. Admitedly, the sculpture had a minor damage to the wrist of the item but I was going to have it repaired at ********** **** ********* after the move where it would have been restored to perfect condition. The item was safely moved to the apartment by me - but when the other items were moved in it was decided that the sculpture was too big for my apartment and needed to be moved , along with 14 other items, to ** ******** (owned by ********* ****** in *********** **) for a future sale. Town & Country Moversd moved these items. When I spoke with the owner of ** ******* she informed me that the sculpture was in a million pieces on her garage floor. So, the valuable sculpture has been destroyed. Is there anything that can be done about this situation? ***** **** took 2 months to respond to me and washes his hands of the situation as does ** *******. ***** ****** feels badly about the situation. Yet the phrase "res ispa loquitor" [the situation "speaks for itself"] was brought to my attention by a close friend who is a retired Judge.

Desired Settlement: I think it appropriate to be compensated for my loss.

Business Response:

See Attachment

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******
I am rejecting this response because: It was the job forman's responsibility to inform either me or ***** ****** that the sculpture needed to be crated in order to be moved safely.  There were crates that had been unpacked and were available, as well as being the appropriate size, for this use.  Should the job forman preferred to construct another crate he should have sent a colleague to pick up the necessary packing materials.  If the job forman felt the crating could not be accomplished at that time he should have rejected moving the sculpture and informed ***** ****** or me that Town & Country would have to schedule another pick up date for the sculpture. 

It was impossible for me to know about the loss of my sculpture let alone report it within the 48 hour time limit because I left the country almost immediately following the move.

Also, a moving contract from Town & Country was never given to me - ever.  When I called the Town & Country office to obtain a contract I was ultimately informed that " file was sealed and not available to be viewed."  Furthermore, the office staff was not permitted to speak with me.  I asked ***** ****** for a copy of the contract and she agreed that I was never given one.  The moving estimate was verbal -- nothing in writing.

Based upon the facts and the above information I am entitled to be compensated for the loss of my sculpture. 


***** ******

Business Response: See Attachment

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

Dear *** ******,Thank you for taking my call earlier today.  The business' response is not satisfactory.  My sculpture was in acceptable condition when Town & Country Movers accepted to move the item to its final destination.  The moving foreman should have spoken up and said that this valuable item needed to be crated prior to the move.  The materials needed for crating were available on the moving site as other items the same size as the sculpture had just been uncrated.  The same materials could have been used to crate this sculpture.  The moving foreman could also have stated that this valuable item could not be moved at this time and that Town & Country Movers would call to schedule the move of this one item at a later date.  Neither of these things were suggested by the moving foreman.  He happily took the sculpture and I thought it was in safe hands. A Circuit Court judge has told me the Latin legal phrase "res ipsa loquitor" (meaning: "speaks for itself" ) is the determining factor in making a decision about this case.  The sculpture was in acceptable condition (slight damage to the left hand) but upon receipt to it's destination the sculpture was found to be "in a million pieces."Town & Country Movers need to be help accountable for my tragic loss.  This sculpture was given to me by my fiancee upon his death and it was destroyed in the hands of Town & Country Movers.I appreciate the consideration you are giving to this case.Thank you,***** ******case number #*******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.