BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Regency Moving And Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Regency Moving And Storage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (Interstate Movers)-Federal
1200 New Jersey Av SE, Washington DC 20590
Phone Number: 202-366-2519
The license number is 494762.
Type of Entity
Business ManagementMr. Cliff Krug Jr., VP Mr. Cliff Krug Sr., President
Industry TipsMoving tips - General
15433 Farm Creek Drive
Woodbridge, VA 22191 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Phone Numbers
- (703) 497-0100 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/30/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Regency moving moved us into our home on December 2. There was exessive damage done to our wood floors that were just sanded the week before. I called them the next morning to report the damage and was told to add it to our claim form. I did so and I did not hear back from them for several weeks. When I did call them and finally got someone on the phone I was told that they were denying that they weren't responsible for the floor. I told them that I have pictures from that night and I tried for a week every day to contact the owner to only be told that he was unavailable I did say that I was going to proceed with small claims court unless I heard from him. He called that afternoon and said that he would submit a claim to h insurance company. It took 5 weeks to get him on the phone. The insurance company is denying the claim because it said that the damage wasn't reported for 5 weeks. I am left with over 30 holes in my floor and no recourse.
Desired Settlement: I want my floor fixed to the condition that it was the morning of the move!
We already responded to this complaint on 2/8/13. Please see email response.
NOTE: This was passed along to our insurance company and ALSO denied. They had a floor 'expert' come out to their home to access the damage. I believe he has been in the industry 25+ years (Floor industry) and he reported back to the insurance company that in his opinion the damage was NOT MOVE RELATED. (This supports our employees view that they did not Push, Drop, Move the bed to make over 30 spots of damage). The floor expert did mention that with that many damage areas, and in different spots, it looks a lot like someone was 'jumping on the bed'.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/19/2013||Problems with Product/Service|
|8/24/2012||Problems with Product/Service|