BBB Accredited Business since
Paxton Van Lines
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A BBB Accredited Business since
BBB has determined that Paxton Van Lines meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Paxton Van Lines include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (Interstate Movers)-Federal
1200 New Jersey Av SE, Washington DC 20590
Phone Number: 202-366-2519
The number is 7543.
Business ManagementMr. Fred D Paxton, Owner Mr. Kevin Callahan, Safety Manager
Industry TipsMoving tips - General
5300 Port Royal Road
Springfield, VA 22151 Directions
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (800) 336-4536(Phone)
- (703) 321-0353 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Paxton international was hired to move my belongings from Doha, Qatar back to ******, Texas. I paid Paxton international an additional fee to insure my equipment for $35,000. Almost all of my equipment showed up non functional and they will neither replace nor repair my equipment as agreed upon in the contract I signed. Paxton claims that the damage was due to climactic change and therefore not covered, but they have failed to provide me with a document of their coverage policy. They have also failed to provide a document of their coverage policy with my signature on it containing the climactic change term.
Desired Settlement: I would like them to replace my equipment. This equipment is my life. I've been without it for 9 months now.
We are in receipt of the complaint and have resolved the matter in the following manner:
1) We have reviewed the claim internally with specialists and members of the management team.
2) We have reached out to the outside vendor who supplied the valuation for loss and damage and secured a commitment from them to revisit the claim.
3) We have scheduled an in person meeting and review of the claim with the outside vendor at the annual trade association meeting this week in Vancouver Canada.
4) We have briefed the customer on this course of action.
Our management team will do all possible to outline the circumstances surrounding the claim for the adjusters to ensure that full consideration is given and that the customer is offered a fair and reasonable settlement offer based on the circumstances outlined.
Vice President International Operations
Better Business Bureau:
|1/16/2013||Problems with Product/Service|