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A BBB Accredited Business since
BBB has determined that Manassas Transfer Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Manassas Transfer Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Business ManagementMr. Steve Cook, President
Industry TipsMoving tips - General
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Additional Phone Numbers
- (703) 368-6071(Phone)
- (800) 932-3864(Phone)
- (703) 330-4409 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Re: Unprofessional behavior by “Moving Company”, broken and torn items On 12 July 2013 I contacted Manassas Transfer Inc. Agent for ******* ********* *** ***** with a request for a quote. I received immediate answer with a date of 15July for a representative to come to our house so we can receive an estimate on all the items that will need to be moved. The person who came seemed to very experience and answered the questions I had. I was sure that I will receive a quality full moving service and so I trusted Manassas Transfer Inc. Agent for ******* ********* *** ***** with my belongings. The moving date was set for 24 July 2013. On the moving day after my belongings were unloaded I noticed that the brown sofa was torn, scraped and small cuts. The top of a desk was damage as well as the blue sofa pillow. I immediately brought this to the head movers’ attention. In addition to all of the above, when brought to the head movers’ attention his response was non caring and quickly before I could finish any sentence was stated “that this was not done by us”. With this all in mind, Manassas Transfer Inc. Agent for ******* ********* *** ***** has poor customer service, not once did they contact me when they received the signed service performance report, reflecting my comments and claim of the condition of my items. I had to contact them. They did not provide any survey, because I feel they are already aware of the poor service they provide. I had to contact Manassas Transfer Inc. Agent for ******* ********* *** ***** and stated my claim and there response was send them pictures to there website and once the manager review the pictures, someone will contact us. I feel they have no intention on contacting us. I will also be sending this information to our military families throughout Virginia.
Desired Settlement: Replacement of item.
Manassas Transfer has been in business going on 52 years and we handle all of our claims in the same fashion...in the order in which they were received. A claim form was sent to ***. ****, and we are waiting for it to be completed and returned to our office. We did receive her pictures, however, we still need to have a claim form on file, before anything is settled (which will be done under the Basic Liability 60 cents per pound, since Full Value Protection was not purchased).
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/15/2011||Problems with Product/Service|