BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Mambo Movers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mambo Movers include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The number is 958067.
Type of Entity
Business ManagementMr. Serge Krupnov, President
Alternate Business NamesMambo, Inc.
Industry TipsMoving tips - General
1205 South 15th Street
Philadelphia, PA 19146 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (215) 271-5433 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/2/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I hired Mambo Movers to move items from my apartment in Center City Philadelphia. During the course of the move, several items were broken. The first was a desk that I purchased from BoConcept for around $1200. The second thing was a light I acquired off Amazon that was about $130. The third thing they broke was an entertainment center that I also purchased from BoConcept. They were able to partially fix the entertainment center by drilling new holes for the rails, but the fact that the damage occurred speaks to how poorly they handled all of the furniture during the move. I've asked to be compensated for the furniture, and they have refused. This is in spite of the fact that during the move, while they were breaking things, the movers told me not to worry and that the office would take care of me. This was said multiple times by two of the movers, and witnessed by several members of my family. Now they are refusing to honor their word and trying to fallback on their insurance disclaimer that they only pay for up to $0.60/lb for broken items. I intentionally listed on the insurance form that they broke my desk, in an effort to exclude that, which Chris (the mover) told me was the right thing to do at the time.
Desired Settlement: I would like them to reimburse me for the items that were broken/destroyed during the move. The desk is no longer produced by BoConcept, therefore I expect full replacement value based on what I paid for it. The light may not be available either, so I am seeking full replacement value based on what I paid for it.
Mambo Movers will pay $1330 to settle all claims involved in the moving of ******* ***** on September 18, 2014. By signing this document and accepting the $1330, ******* ***** gives up all rights to pursue monetary compensation regarding the move on September 18, 2014 and all parties will consider this matter settled.
Better Business Bureau:
The resolution is satisfactory, conditional upon my signature (the PDF) not being posted publicly online. Please redact the PDF.
Problems with Product/Service
Read Complaint Details
Complaint: Merchant was hired as a professional moving service. Merchant damaged several personal items including $1,000.00 mahogany armoire, cherry coffee table and merlot bookshelf. Merchant has not returned calls or attempts to reconcile.
Desired Settlement: Repair or replacement of all items.
Ms. Dondero: Photos are attached as well as receipt. I would like the business to either repair or place the damaged items that are in excess of $1,500.00.
July 9, 2014
On July 9, 2014 I spoke to **** ********* and offered to settle the affair by sending him a check. We are sending the check (#*****) today for $800. We will be sending the check to his office location in Philadelphia, PA.