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A BBB Accredited Business since
BBB has determined that District Moving Companies, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (Interstate Movers)-Federal
1200 New Jersey Av SE, Washington DC 20590
Phone Number: 202-366-2519
The number is 985878.
Type of Entity
Business ManagementMr. Richard Head, President Ms. Anne Keeler, Secretary/Treasurer
Alternate Business NamesPrecision Office Movers
According to information provided by the firm, District Moving Company took over the warehouse and some other assets of a previously operating firm of the same name.
Industry TipsMoving tips - General
12115 Acton Ln
Waldorf, MD 20601 Directions
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Additional Phone Numbers
- (800) 438-8567(Phone)
- (301) 843-3460 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/28/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I made a military move on Sept 02 and 03 of 2014. After receiving my goods, I notified the company of my damages. After several phone calls and emails, I got some of my damage items repaired by Feb of 2015. Military regulations state that company must comply 60 days after notification. I am still waiting to get items repaired or replaced. Have left messages and told would get called back but yet no calls. They sent repair person about two weeks ago an he could not fix items. He said he would report back. I have not heard anything since. Left another message with no call back. I would just like to get my claim settled as required my military instruction.
Desired Settlement: Would like phone call an appointment with senior personnel to discuss claim and treatment of customer Also would like claim to be settled
This is a military DPM local move claim, this means that Mr. ****** (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract.
Business Response: We stand by our answer on this complaint. Mr. ******** was not our customer the military is. This is a military DPM local move claim, this means that Mr. ****** (the member) is not our customer the military (Norfolk Naval base) is our customer and we have to follow the rules and claims procedures that exist with that contract. There are specific guidelines to follow on military shipments and claims. We have followed and gone beyond what were are required to do. Mr. ******** was advised to contact the military claims office, it was his choice not to go to them for final resolution as per the military guidelines. Under the contract we have with our customer the military: We the mover make first settlement with the member (person the military moves). If resolution is not resolved or accepted by either party the member is required to go to the local military jag claims office for them to settle and or make resolution directly with the member. Then the claims office for the military contacts us the mover and we make any restoration for the settlement back to Department of Defense. The military members (Mr. ********) would have received all the information on how to file a claim prior to setting up his move with the military. Please refer to the military moving site specifically for the military and its members that are moving Move.mil and it also states how to file a military claim. Once Mr. ******** stated he wanted pain and suffering, he was advised by Mr. W*** with myself listening to the phone conversation that there is not pain and suffering on a military claim that if he did not want to accept the $450.00 payment we would no longer proceed with any additional claims resolution that he needed to contact the military claims office from that point forward as his requests were not under the guide lines that he was given by the military prior to his move and were not under the guidelines of our contract with our customer the military.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]