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A BBB Accredited Business since
BBB has determined that Craig Van Lines Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Craig Van Lines Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Frederick C. Craig, President Mr. Paul Adams, Operations Manager
Industry TipsMoving tips - General
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Additional Phone Numbers
- (703) 273-1476(Phone)
- (703) 273-1539(Phone)
- (703) 273-1852(Phone)
- (703) 273-5533(Phone)
- (703) 273-8852(Phone)
- (703) 753-3033(Phone)
- (703) 894-9013(Phone)
- (703) 273-8031 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|8/31/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I should have stayed away when the owner of the company said the following inside my home "Don't look at the all negative reviews online, you can't control everything". We ended up using Craig Van Lines for a couple reasons. They were local and they have been in business for three generations. I'll start prior to moving day. **** Craig (one of the owners) is almost impossible to get ahold of. Not only that, when items were damaged (i'll get into more detail later) they were on vacation and would not handle any claims. Once the movers arrived, it took them 12 hours to load my house ( I unloaded it with 4 guys in 7 hours). They were extremely inefficient. Once the truck was loaded, they were going to call me within 1 hour of delivery. I never received a phone call, instead had to call myself. Now, prior to unloading the driver informed me that my bill would be $4900.00 rather than $3,700 due to weight. I refused to sign and the driver called the office. The movers were then cleared to unload (so I guess they couldn't scam me for another 1k). Two weeks later, upon unloading my storage unit, they had destroyed a 2.5k dollar oven and 2k dollar entertainment center. When I contacted them, they were on vacation and informed me to wait until they got back. I insisted someone help me. ****** Craig (one of the owners , I'm assuming) was so displeased that I bothered her on vacation, she kindly sent me email that said "take it up with your homeowners insurance". This was the worst business transaction I've EVER had in 37 years........
Desired Settlement: Repayment of damaged items
Business Response: See Attachments
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/19/2011||Problems with Product/Service|