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BBB Accredited Business since

Campbell Moving Inc.

Phone: (703) 435-2242 22825 Davis Dr #120, Sterling, VA 20164 http://campbellmoving.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Campbell Moving Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Campbell Moving Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: June 01, 2001 Business started: 01/19/1978
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
http://www.fmcsa.dot.gov
Phone Number: 202-366-9805
The license number is 305930.

Type of Entity

Corporation

Business Management
Ms. Wayne Brown, VP Mr. William Campbell, President
Contact Information
Principal: Ms. Wayne Brown, VP
Principal: Mr. William Campbell, President
Business Category

Movers

Industry Tips
Moving tips - General

Additional Locations

  • 22825 Davis Dr #120

    Sterling, VA 20164

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

8/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had 4 moving companies provide estimates for my move and I went with ******** because they were the lowest by $300. Not only did the move take a day longer than estimated, causing me incurred expenses, the cost was $800 more than stated. This even though I personally moved 3 pickup truck loads that were supposed to be included in their price. The only answer I got was the estimator sure blew this one. Their estimator walked the house and was shown EVERYTHING that was going to go and again, they ended up moving less than what he was told. The also caused considerable damage to the walls in my staircase requiring extensive drywall repair. The mover himself stated he had never caused so much damage in all his years of moving or seen an estimate so far off.So in the end, I paid $500 more than the highest estimates, moved 3 loads myself and had to rearrange other deliveries due to the extra day. Add that to the considerable damage to the walls and staircase, which I spent 3 hours repairing Fri/Sat so I could complete the walk thru with the new owners.

Desired Settlement: (REFUND) This whole incident costed me upward of $1300 in additional cost and incurred expenses which I would like some consideration on. Estmiated at time of agreement was $1580, actual charge was $2,393.50. This is directly from their website:oQ: Can I get a free estimate on my household or business move? oA: Yes you can. Whether by phone or in person, ******** Moving has always been dedicated to providing our customers with the most accurate and honest estimate that we can provide.50% higher is not exactly accurate or honest.

Business Response: Good Morning **. ******, First we would like to apologize, I do not know how your email was missed but our reputation with the community and the BBB is so important to us and missing this email was not acceptable and has been addressed to the appropriate employee. In short order in receiving **. ******* phone call into our office we 100% agreed with our customer that the job hours versus the estimated hours was unacceptable and sent **. ******* a $310.00 refund that he acknowledged at that time was agreeable to him. This check was mailed shortly after the move took place and we completely accepted responsibility for our mistake. Please let us know if you need any more information or anything we can do to close this manner in a positive way. Thank you,**** ************ ******###-###-####Claim # *******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

**** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/7/2011 Problems with Product/Service