BBB Accredited Business since

Blake & Sons Moving & Storage Inc

Phone: (301) 610-5310 Fax: (301) 610-5314 View Additional Phone Numbers 14628 Southlawn Lane, Rockville, MD 20850 http://www.blakemoving.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blake & Sons Moving & Storage Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blake & Sons Moving & Storage Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: October 10, 2000 Business started: 03/28/1995 Business incorporated: 03/28/1995 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
http://www.fmcsa.dot.gov
Phone Number: 202-366-9805
The number is 464281.

Type of Entity

Corporation

Business Management
Mr. Thomas E Shioutakon, President Ms. Sharon Davis, Office Manager Ms. Shannon Shioutakon, GM
Contact Information
Principal: Mr. Thomas E Shioutakon, President
Business Category

Movers

Alternate Business Names
Blake and Sons Moving & Storage
Industry Tips
Moving tips - General

Additional Locations

  • 14628 Southlawn Lane

    Rockville, MD 20850

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Professional AffiliationsX
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Types of Complaints Handled by BBB

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  • Advertising or Sales
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  • Guarantee or Warranty

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BBB Complaint Process

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Industry Tips

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Additional Phone Numbers

  • (301) 933-6611(Phone)
  • (703) 644-4550(Phone)
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Complaint Detail(s)

5/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired Blake & Sons to move my Mothers home and my apartment to one location. I met with the owner of the company *** ********** and was assured that both moves would go smoothly and that all of our things would be wrapped and unwrapped at the new location. From the time the movers arrived at my Mothers home they did not address her professionally and had an attitude from the beginning. I had to call *** and have come personally to address the situation. They requested water all day and walked around in circles. Upon arriving at the new home I was greeted with the same attitude. They had not wrapped the furniture resulting in damages that would need to be addressed by a professional. They smudged up walls and put spots on brand new carpet. I notified the company immediately and spoke with ******* ********** and was assured that they would address the situation immediately and that the movers who would be moving me the following day would be another crew. The crew that came to my apartment was very nice and understood the events from the previous day. They also informed me that the movers from the day before had left a picture on the truck. Had I not had this move I would have never seen the picture again, I am assured of that. My move went ok. Upon unpacking of the boxes they had used an excess of paper and supplies were used as a result using up to much of my time and monies for materials. When both moves were completed on April the 19th I notified ******* and wanted them to come out to address the damages. She offered my $100.00 to go away. I said no and she finally came to my home on Friday April 26th. One week later! She cleaned the walls and poorly spot cleaned the floor stains. She informed my Mother to contact someone regarding the hand prints and stains on the upholstered headboard and frame. I contact the company provided to me from ***** ***** from whom I purchased the bed from and asked them to contact Blake & Sons to pay. The company contacted them and they refused to take care of the bill. I again notified ******* and asked what was Blake & Sons going to do and she said she would get back to me. We will see! At this point I firmly believe that the service performed and told to me personally by the owner was NOT done! I so wish that I had gone to another mover. For a time that should be happy to be soiled by such a disregard for the customer

Desired Settlement: I would like Blake & Sons to reimburse me for the cost of the cleaning of my Mothers upholstered bed and have my carpet professional cleaned by a reputable company of my choice. Clearly they are incapable of doing the job correctly.

Business Response:

Better Business Bureau

 

RE: Complaint ID *******

 

To Whom It May Concern:

 

I am writing in response to the complaint filed with your office by *** ***** ******.  To begin, I would like to note that the total cost of her mothers move (where *** ****** alleges that the crew was walking around in circles) came in slightly below the estimated cost, despite the fact that we were required to complete more packing than was originally estimated for.  The furniture was wrapped and protected, including the bed prior to it being loaded on the truck.  In the case of the bed it would have needed to be disassembled prior to being wrapped and therefore the crew may have inadvertently left hand prints on the upholstery.  *** ****** indicated that both moves were completed on April 19, when in fact her move was performed on April 20th.  I first spoke to *** ****** on Monday, April 22nd at which time she notified me that her mother was available on Thursday or Friday for me to inspect and clean the items.  On Friday, April 26th I went to the home and cleaned the spot in the carpet as well the walls.  *** ******’s brother was present and inspected the areas after I had done the cleaning and indicated that they looked good to him, and asked his mother if she wanted to inspect the areas as well – she declined and commented that if it looked good to him that she was sure it was acceptable.  It was agreed that due to the nature of the fabric on the upholstered headboard it would be best to contact the company it was purchased from for their recommendation of how to clean the fabric.  *** ******’s mother and daughter agreed and said that they would call ***** ***** (where the bed was purchased) and get back to us.  On Monday, April 29th I received a phone call from a company requesting our billing information to pay for the cleaning of the bed.  At no time did we accept responsibility for the expense to have this item professionally cleaned.  As is stated in the contract, and is standard in the moving industry, coverage for damage to the contents that are moved is based on the selection of valuation made by the customer.  Full Replacement Cost Protection was offered and declined.  I had a lengthy conversation with *** ******’s mother on the morning of her move to clarify the options before she notified me that she had coverage through her homeowner’s policy which would cover any damage that occurred as a result of the move and she signed accepting the coverage that is provided at no charge.  This policy provides $.60 per pound with a $50.00 per article maximum and a $100.00 deductible applies.  While we are sorry that *** ****** is unhappy with the service provided, upon full review of the file we have found that we have met or exceeded the terms of the contract. 

 

Sincerely,

 

****** **********

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  I do not feel as though Blake & Sons has rectified the situation.  I have paid for the repairs that needed to be done due to their errors.  Yes, we contacted ***** ***** and yes we hired the company they suggested to clean.  SUCCESSFULLY I might add.  Blake & Sons did not offer to pay for said repairs,  I was offered $100.00 to go away   Yes, Blake & Sons is correct my Mothers move was the 19th and mine was the 20th.  Yes, we declined the extra insurance but at the time we were assured that the upholstered furniture would be wrapped and our belonging would be safe and all delivered on the day of the actual moves.  Yes, Blake & Sons did come out on the 26th to clean the walls and carpet.  Yes, they are correct that my brother was there and did inspect the carpet.  Yes, my handicap Mother on oxygen did not climb the stairs to inspect the carpet.  Nor should she have if it had been done correctly.  I would like to forget this extremely bad experience. 


Regards,

***** ******








Business Response: The coverage provided (at no charge) and the optional replacement cost protection were clearly explained to *** ****** (*** ******'s mother).  She indicated to me that she would not need the replacement cost protection as she had coverage for her belongings through her homeowners policy.