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A BBB Accredited Business since
BBB has determined that Bekins Transfer and Storage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bekins Transfer and Storage Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Type of Entity
Business ManagementMr. Craig Schloer, President Ms. Barbara Kautz, Customer Service
Alternate Business NamesBekins Moving & Storage Schloer Enterprises
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Additional Phone Numbers
- (800) 333-7031(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Moved household contents on August 14, 2013 (pick-up) from **** ******* ***** ***** to * *** **** ***** **** *******, PA ***** with unloading August 16, 2013. Took out full insurance, no deductible on contents. Boxes were packed by us, but all other items were to be protected by the movers.The loading crew was headed by *****, the unloading crew headed by *****. Upon opening up the van, the contents were found poorly placed, in most cases unprotected. There was significant damage to contents. Photos were taken at each stage of the process, along with itemization for documentation. ***** acknowledged that there was poor placement in the van and also acknowledged damage. A witness was there, a former trucking company owner, who reviewed the damages and confirmed with *****. ***** tried calling many times to Bekins for the owner to come and observe the situation - but he never appeared. ** ****, Bekins Claim Dept, was notified. A Transit Presentation of Loss (Claim Number ******) was filed September 3rd, with Bekins, with itemization of damage and amount claiming per item. Full sets of photos were also emailed to Bekins. The estimate for repair/replacement provided for 26 items was $15,210. Only only 2 small items were damaged that were boxed, all significant damage occurred by Bekins lack of protection and placement. Significant valued items was damage to a Brown Jordan cast aluminum set (dining table, sofa, chairs) desktop computer, bench made furniture, and antiques (appraised) Bekins sent a representative (**** *****) of ***** ******* Restoration, on September 20th who took photos of damaged items. I received an email from ** **** offering settlement of $1449, which I stated was unacceptable. She emailed again, and said the manager of the Claims Department said that offer was firm. I requested a list of the repair/replacement costs for what they offered for settlement, but never received. My next step is to follow a complaint with the PA Public Utility Commission if not resolved.
Desired Settlement: Professional repair where feasible (as not to reduce the value of the item) or full replacement value of items. Some damaged pieces were antiques of museum quality.
Upon receiving contact from **. and ***. **** regarding the possibility of damages, we sent out a claim form. The certified furniture restoration company that we sent to inspect the damage provided a report of damages. Many of the damages claimed were not necessarily considered as transit damage. The settlement offer included the cost of refinishing some furniture rather than the entire replacement. The settlement also offered an appearance allowance for items with a small scratch rather than entire replacement of a damaged item. We denied the full value claimed of the computer bought in 2009 for $3900. The actual value of a 4-5 year old computer is significantly less. The amount claimed on the computer also included the cost of software, which could be re-installed on a different computer using the same license. The settlement was handled in a timely manner, and in a manner that we believe to be fair. We're sorry that **. and ***. **** were not satisfied with the settlement amount.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
A request was made to Bekins to have a detailed list of items to be repaired/replaced and associated cost for their settlement, which we haven’t received. As stated, the desired outcome we are seeking is Professional repair where feasible (as not to reduce the value of the item) or full replacement value of items. Some damaged pieces were antiques of museum quality. I have no insight on what or how items are to repaired or replaced.
Only one item was believed not to be transit damage upon inspection of the certified restoration company that was communicated to us during the inspection. As mentioned in my letter, we did have a former trucking company owner at the site during unloading who helped document the damage in writing, by photos, and review with Bekin’s professional *****. This person also performed insurance evaluations for the industry
As to the computer, it did have pricing for the software that is licensed to only one machine. For instance, software for ********* Office Professional is licensed only for one computer, it is not transferable as is the operating system. *** **** requested a copy of the invoice for a replacement computer (without software). Bekins said they were not including the computer and monitor in the settlement since they did not pack it, which is untrue. The head mover said he would wrap-it for protection, which I believe is protocol for moving pieces.
Representative photos can be forwarded to the BBB if requested.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|11/8/2012||Problems with Product/Service|