BBB Business Review

BBB Accredited Business since

Bekins A-1 Movers, Inc.

Find a Location

Phone: (855) 792-8266 Fax: (866) 953-4569 125 Stewart Road, Wilkes Barre, PA 18706


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Bekins A-1 Movers, Inc. is a full-service moving company that owns and operates 17 physical branches around the U.S. It provides local, intra/interstate and international moves. offers customers a modern, user-friendly way to get an estimate online, schedule an appointment and book a move.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bekins A-1 Movers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Bekins A-1 Movers, Inc. at its headquarters and all its company-owned locations throughout the United States are a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. 

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bekins A-1 Movers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 42 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 35
Total Closed Complaints 42

Additional Complaint Information

BBB Complaint experience is a total for all 17 company locations.  It is not reflective of any single branch location.

Additional Information

BBB file opened: October 30, 1996 Business started: 01/01/1933 in PA Business incorporated: 10/02/1997 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utility Commission (PUC)-PA
Keystone Bldg., 400 North Street, Harrisburg PA 17120
Phone Number: 717-783-7349
Fax Number: 717-787-5813
The number is A108519.

Type of Entity


Business Management
Ms. Lori Moran, Executive Vice President Mr. David Caruso, Chairman Mr. Rick Herrington, General Manager Mr. Mike Rogers, Managing Director, Claims & Risk Management
Contact Information
Principal: Ms. Lori Moran, Executive Vice President
Customer Contact: Mr. Mike Rogers, Managing Director, Claims & Risk Management
Business Category


Products & Services

Bekins A-1 Movers, Inc. sells the following brand(s): Bekins Van Lines

Bekins A-1 Movers, Inc. offers the following product(s): Apartment Moving, Artwork, Asset Management, Crating & Packing, Cubicle Installation, Distribution, Downtown Buildings, Equipment Rental, FF&E Services, Final Mile Delivery, Fine Furnishings, Household Moving, international moving services, interstate moving services, intrastate moving services, IT/Computer Relocation, Lab Relocation, Library Relocation, local moving services, Long Term Storage, Machinery Relocation, Military Moving, Office Moving, Onsite Moving, packing services, packing supplies and boxes, Project Management, School Relocation, Staging Services, Temporary Storage, Truckload and LTL, Warehousing

Method(s) of Payment
Personal Checks
Cash/Certified Funds
Company Billing
Credit Card
Alternate Business Names
Ace Moving & Storage Bekins Moving Solutions Pinnacle Worldwide Relocations Tri-Valley Worldwide Relocations

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations