BBB Accredited Business since

Able Moving And Storage Inc.

Phone: (703) 330-3772 View Additional Phone Numbers 8050 Wellingford Drive, Manassas, VA 20109 http://www.ablemoving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Able Moving And Storage Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Able Moving And Storage Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Able Moving And Storage Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 19, 1996 Business started: 01/19/1987 in VA Business incorporated 05/11/1987 in VA
Type of Entity

Corporation

Business Management
Mr. James M Singleton, President
Contact Information
Principal: Mr. James M Singleton, President
Business Category

Movers

Industry Tips
Moving tips - General

Additional Locations

  • 8050 Wellingford Drive

    Manassas, VA 20109

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/8/2015 Billing/Collection Issues
12/19/2014 Problems with Product/Service
10/10/2014 Problems with Product/Service
4/3/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Able Moving moved our entire household and one car from the ** area to ******* *******. They lied from the beginning to get my business by 'underestimating' charges and then failed to take responsibility for the extensive damage done to my property. The extent of the damage is fully documented and they simply dismissed my claim by stating that the damage could not be verified and offered a very low settlement check.

Desired Settlement: Full reimbursement for lost items and damage done to my car and household goods.

Business Response: From: ****** ***** ***********************
Date: Mon, Apr 1, 2013 at 4:25 PM
Subject: BBB Complaint #********* ***** ***** and Able Moving & Storage
To: **************
Cc: *** ***** ***********************


To whom it may concern, In response to the complaint # ******* -  Household Goods Relocation with Able Moving & Storage, Inc. J** *********, President of Able Moving & Storage has personally resolved the issues listed in the above complaint from *** ***** ***** to meet his satisfaction. Please contact the offices of Able Moving & Storage should anything further be required. Kind Regards, ****** ** *****Governement Services CoordinatorAble Moving & Storage, Inc.************ **** *** *************** ****************** ************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** *****