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A BBB Accredited Business since
BBB has determined that A-Whisco Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-Whisco Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Business ManagementMs. Toni Jones, President Mr. Francis Morgan, VP
Alternate Business NamesWorldwide Moving Systems
Industry TipsMoving tips - General
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Additional Phone Numbers
- (301) 870-5050(Phone)
- (301) 870-5051 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The Required Delivery Date for our household goods (BL number ***********) was August 1, 2013. We have contacted A-Whisco several times to try to prompt the company to work to attain delivering our goods by the Required Delivery Date. We initially contacted them while our shipment was still at the port and going through customs, but they stated their policy was not to schedule any deliveries until they had the shipment at their location. We contacted them again after our shipment had cleared customs and was just waiting (for over a week) to be transferred to their company for delivery. Again they said they would not project out in scheduling the delivery and it needed to be at their location. When they did receive our shipment their company was already booked two weeks out and they told us we would have to wait an additional two weeks for delivery. We asked if they had a system to prioritize shipments that were past the Required Delivery Date. They stated it was not their fault the shipment was late and would not prioritize us in the delivery process. They also stated that there are families who are not past their Required Delivery Date who were receiving their shipment ahead of ours. We have been without our belongings Since June 6th and I do not appreciate the lack of urgency this company has for handling our belongings while we are sitting on the floor, eating off of a cardboard box, with our 3-year-old, while I am pregnant. This company lacks efficiency in their scheduling process, demonstrates a complete lack of responsibility in adhering to the Required Delivery Date, and also shows a total disregard for the families who are waiting in empty homes to receive their belongings.
Desired Settlement: 1) Immediate Delivery of our Household Goods 2) This company needs to review their policies to better support the customer. The system in place is inefficient and does not meet the contract requirements for the shipment. Shipments should be tracked, and delivery schedules should be projected based on an estimated arrival time to the delivery company. If a shipment doesn't make it from the port on the estimated date, the slot could be filled by another family ready for delivery, rather than a family who is passed the required delivery date having to wait for a cancellation of a shipment, or wait additional weeks for delivery. 3) This company needs training at all levels in what their overall goals are, and needs to work to meet those goals. Currently there is no indication that any of the staff members have any sense of responsibility for meeting the delivery deadline, and they also demonstrate a nonchalant attitude toward their customers.
We were the delivery agent for ***** *******'s household goods that came from Italy. Due to tighter custom's clearance and security, we have no control on when his shipment would be processed and brought down by truck from *********. Until we actually receive any shipment on our docks in *******, Md, we cannot begin the notification and delivery setup. We received his shipment on August 6, 2013 and emailed ***. ******* on August 6th at 11:14 am. Due to the size of his shipment, almost 18,000 pounds, requiring a tractor trailer plus and additional truck for his delivery, our earliest available date was August 19. The shipper chose not to take that date and scheduled the delivery for August 23, 2013. Additionally, we advised the shipper that we have a cancellation list and if we were able to set the shipment up earlier, we would prioritize his delivery and call him. Unfortunately we were not able to free up two trucks until his requested delivery date of last Friday. According to the performance sheet that was signed by ***. ******* during his delivery on Friday, the destination services were excellent and his comments were "Very good crew!"
The Washington DC area was heavily saturated with service member moves during July and August and we strive to make every shipper happy. We only control what we can at our warehouse, and have no influence on trucking companies, port agents or shipping lines. I agree that ***** *******'s shipment should have arrived before his required delivery date of August 1, 2013, but for some reason it did not. The Transportation Service Provider is responsible for coordinating the logistics of these shipments from origin to destination, we are simply the last one in line to handle the shipment. We do what we can to accommodate every shipper's concern, however we can't cancel shipments that are already set up for delivery to accommodate a shipment for someone else. If we set your shipment up for delivery, we guarantee it will be there on that date. We fully understand and sympathize with each and every military member during their move. We realize that moving is one of the most stressful things to do, and are sensitive to that fact. However some things are beyond our control and feel it is better to be honest from the beginning and not set unachievable goals with the shipper feeing they were strung along or lied to.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/1/2013||Problems with Product/Service|
|11/2/2011||Problems with Product/Service|