BBB Accredited Business since

495 Movers, Inc

Phone: (301) 424-4495 View Additional Phone Numbers 640 Lofstrand Ln, Rockville, MD 20850 View Additional Email Addresses http://495movers.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 495 Movers, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 495 Movers, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 495 Movers, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 19, 2009 Business started: 05/18/2009 in MD Business started locally: 05/18/2009 Business incorporated 05/18/2009 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
http://www.fmcsa.dot.gov
Phone Number: 202-366-9805
The number is 1893270.

Type of Entity

Corporation

Business Management
Mr. Moti Kachlon, Owner Mr. Nate Segal, Owner Mr. Nadav Segal, Co-Owner
Contact Information
Principal: Mr. Moti Kachlon, Owner
Principal: Mr. Nate Segal, Owner
Business Category

Movers Moving & Storage Company Movers - Office

Industry Tips
Moving tips - General

Additional Locations

  • 640 Lofstrand Ln

    Rockville, MD 20850 (301) 424-4495

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired this company to move my stuff from one my house to other. The estimate is way off; they gave very low estimate to get the job. Crew came 1 hour late; Crew do not have moving skill, training or personally. Took much longer, than the estimate. Broke multiple things and made scratches & dings on both of my houses. My dryer is broken ($1500) I paid few hundreds more for nothing. No one called me to find out about, how the move went. I called them to tell about the numerous broken and damaged items. Company owner is upset that I wrote reviews about the move and denied to pay for the damages.

Desired Settlement: Company need to pay for all the damages and my time ($100 per hour) which I spent to resolve this issue.

Consumer Response: Thanks for taking up the case. Please proceed without the punitive or consequential damages.


Thanks 
****

Business Response: hi there

upon onsite estimate we gave an estimate of 8 hours of job and 1 hour of travel time,arriving time was set between 8-10 in the morning,the crew arrived in 10am(arriving time was signed by customer)please see attachment no 1#
job was done after 11 hours of job and 1 hours of travel time!!,(attachment no 1#
customer was informed about the contract is "non binding" means that he is paying for each additional hour and actual time labor
regarding the damages,customer signed for waiver of full replacement  (means that he is accepting the 60 cent per pound )please see attachment no 2#
a rep from 495movers spoke with customer and ask him to file a claim through csi as stated in the contract but customer is insisting of filing a claims allover without knowing his wrights
495movers will honor the contract after the customer will file a claim through csi
best regards
****
495 asking customer to remove all false reviews regarding late arriving and full replacement!!


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on 495 Movers, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)