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A BBB Accredited Business since
BBB has determined that 495 Movers, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for 495 Movers, Inc include:
- Length of time business has been operating
Factors that raised the rating for 495 Movers, Inc include:
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The license number is 1893270.
Type of Entity
Business ManagementMr. Moti Kachlon, Owner Mr. Jacob Kuhn, General Manager Mr. Nadav Segal, Co-Owner
Movers Movers - Office Movers
Industry TipsMoving tips - General
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Additional Phone Numbers
- (301) 915-6171(Phone)
- (703) 496-7595(Phone)
- (888) 495-4951(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|12/13/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: After receiving my items more than a month from pickup, there were broken items. Customer service failed to provide assistance and failed to respond to phone calls or written requests for assistance and support. The moving company mishandled my items, causing multiple fragile items to break in boxes clearly marked as fragile. There are two items missing from the inventory list, one of which did not make it on the packing list, my Dyson vacuum cleaner, but was on the original contract. The other, a step ladder was on the original packing list, but was not delivered. Customer service failed to provide assistance and failed to respond to phone calls (*****) and written requests (*****) – each phone call was treated as hostile with a response that a person will be there in an hour and call me back. No such thing happened until the day before the delivery, a full month, or 22nd business day after the day of pickup. Sent email to ***** to official 495 address. No answer.
Desired Settlement: Replacement of my vacuum cleaner and aluminum step ladder.
To who this may concern ,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Regarding contacting the business prior to adding the complaint, I indeed called your dispatcher 3 times on March 24th, with nobody picking up. See email below pasted verbatim on what I sent on March 26th.
On March 26th, I called 495 Movers and sent the email, pasted below:
---------- Forwarded message ----------
From: ****** ******* ********************
Date: Tue, Mar 26, 2013 at 2:23 PM
Subject: Re: Your Moving Estimate #******
To: ***** - 495Movers <*******************
I just received my furniture on Thursday from my move (#*******) and I can’t say I’m happy with how everything turned out. First of all – there is stuff missing:
1) Vacuum cleaner - A dyson model that cost me over 300 bucks. While it is listed in my item sheet (see below) it is NOT listed in the descriptive inventory that we received (attached as PDF). Any idea what happened to it?
2) I’m missing Item 7 – (see attached PDF) – that was on the list, but was not delivered - a large aluminum step ladder.
Second, some of my stuff was broken or scraped. Most of my boxes came looking worn and beat up, including those clearly marked “fragile” on all sides. Because of this, I lost at least half of my wrapped glassware and plates, which arrived broken. The kitchen table has a major crack in it from what looks like, being dropped, and my book shelves have a few cracked corners, from what I assume, being dropped.
Importantly, for weeks I was not informed as to where my stuff was, or when it was coming. I was told to get in touch with you guys within the first 2 weeks to see what’s up. I did, but nobody would tell me anything. I received at least three replies that so-and-so would be there in an hour and call me back. Then nothing. This includes an email I sent you directly. I DON’T mind that the move took as long as it did, even though it was pretty close to the 21-22 day deadline. What I mind is being misinformed.
Can you please follow up with me on these issues and let me know why my stuff was mishandled. What can you tell me about receiving compensation for the lost items above?
This is NO way to run a business.
This customer is more then welcomed to call us
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/29/2012||Problems with Product/Service|
|4/24/2012||Problems with Product/Service|