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          Medical Guardian, LLC has 1 locations, listed below.

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            Business ProfileforMedical Guardian, LLC

            Medical Alarm
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers who have issues with this company's products or services can contact Geoff Gross directly at (215) 977-8000 prior to filing a complaint.

            At-a-glance

            Customer Reviews

            1.07/5stars

            Average of 121 Customer Reviews

            Customer Complaints

            199 complaints closed in last 3 years

            81 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/23/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Medical Alert Systems, Products, Support, Monitoring, Shipping & Returns

            Business Details

            BBB File Opened:
            6/4/2009
            Years in Business:
            18
            Business Started:
            12/1/2005
            Business Incorporated:
            12/1/2005
            Accredited Since:
            6/23/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Guardian Medical Alert
            Business Management
            • Mr. Geoff Gross, President
            Contact Information

            Principal

            • Mr. Geoff Gross, President
            Additional Contact Information

            Fax Numbers

            • (215) 977-0800
              Other Fax

            Phone Numbers

            Customer Complaints

            199 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 21 April 2023 I sent Medical Guardian an email canceling my mother's medical alert service. Per the language on their website, service would be canceled upon receipt of a signed email with prorated amount of any prepaid services refunded, which is what I sent Medical Guardian. (The cancellation policy on its website has since been altered.) Despite my email, on 28 April 2023 Medical Guardian again billed my credit card $49.95; a charge which I immediately disputed. On 1 May 2023 I spoke with two very rude representatives of company who informed me I need to sign its "cease and desist" cancellation letter in order for the account to be canceled. No such letter was sent to me following my 21 April 2023 letter despite the company having my physical and email addresses. I informed the representatives of my letter of 21 April letter and the disputed CC charge, and that I would be filing complaints with BBB and ********************************************* They refused to cancel the service. I have never dealt with such a shady cancellation policy as Medical Guardian's.
            Read More

            Customer Reviews

            121 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Diane L

            2 stars

            03/20/2024

            Extremely poor response time. Trying to reach them to return my mother’s unit. Tried 3 times no response. Not very good customer service. Disappointed

            Medical Guardian, LLC Response

            03/20/2024

            Hi Diane, we received your review. We apologize for the longer-than-normal wait times you experienced when attempting to get in touch with us. If you have not had a chance to speak with us, our customer care team is happy to talk with you, as well as share other ways to reach us if this happens again. At Medical Guardian, we pride ourselves in providing a great customer experience, and we want to make sure you receive nothing less. You can reach us directly by dialing **************. We look forward to speaking with you soon.

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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