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BBB Accredited Business since

Alert One Services Inc.

Phone: (800) 693-5433 1000 Commerce Park Drive  Suite 300, Williamsport, PA 17701 http://alert1.com View Additional Web Addresses

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Description

AlertOne is a national provider of medical alarms and service. They offer 24-hour emergency monitoring. Clients are provided with a wearable help button to press in the event of an emergency. All products have a 100% warranty. Alert One offers a 30 Day No Risk Trial.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alert One Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Alert One Services Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 10

Additional Information

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BBB file opened: July 01, 1999 Business started: 01/01/1988
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cathy Wu, Marketing Associate
Contact Information
Principal: Ms. Cathy Wu, Marketing Associate
Business Category

Medical Alarms

Refund and Exchange Policy
No refunds after the 30 day risk-free trial period.

Additional Locations

  • 1000 Commerce Park Drive  Suite 300

    Williamsport, PA 17701

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Web Addresses

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Complaint Detail(s)

8/9/2014 Guarantee/Warranty Issues
3/30/2014 Problems with Product/Service
8/11/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Business continually calls with the same recording that seems to be targeted the elderly. This is a confusing recording and could unlawfully and unwillingly the purchase of a medical product. Here is the number that is being used to make the calls recently: ************ from ******, VA.

Desired Settlement: This robo-call should stop immediately. The harassment of my family has been continual for 4 weeks and our number is on the do not call list. Further, if others are receiving the same call, then fraud seems to be the only motivation.

Business Response:

To Whom it May Concern:

                We have received complaint ******* and have reached out to the customer. Alert1 is not responsible for the calls this customer has received. We do not make automated calls of any kind, and do not engage in these types of sales tactics. The number that the customer advised is being used to perpetrate these calls is not owned, or in use by Alert1.

                In contacting the customer, we have advised that the calls are not from Alert1, or any company affiliated with us. We have provided the customer with information regarding other reported incidents, as well as instructions on how to handle any further fraudulent calls he may receive.

                Please let me know if any further information is needed regarding this complaint.

Thanks,

*****

***** *******, Associate Manager 
Alert1 | Toll-free Phone  ###-###-#### | Toll-free Fax  ###-###-#### | Email ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAVE AN 83 YEAR OLD MOTHER. I WANTED TO MAKE SURE THAT IF ANYTHING HAPPENED TO HER, SHE COULD HAVE A SERVICE THAT COULD PROVIDE HER WITH IMMEDIATE ATTENTION.. I ORDERED THE ALERT ONE SEVERAL MONTHS AGO AND HAVE BEEN CHARGED IN THE AMOUNT OF $83.85 FOR SEVERAL MONTHS. THE ONLY THING WRONG WITH THIS PICTURE IS THAT THE SERVICE WAS NEVER TURNED ON BY MY MOTHER IN HER HOME. MEANING THAT SHE NEVER CONNECTED THE MACHINE, THEREFORE, ALERT ONE HAS NOT BEEN MONITORING THIS ACCOUNT!!! I HAVE PAID ALL THE **** BILLS FROM THEM, BUT NOW I FEEL THAT I HAVE BEEN TAKEN. HOW CAN THEY CHARGE ME SO MUCH MONEY PER MONTH WITHOUT MY MOTHERS DEVICE BEEING HOOKED UP??? WHAT ARE THEY CHARGING ME FOR. WHEN I ASKED THEM "DO YOU KNOW THAT THIS ACCOUNT HAS NEVER BEEN SET UP", THEY SAID NO, BUT YOU HAVE TO PAY THE CHARGE. I EXCLAIMED, "FOR WHAT?" THERE ANSWER WAS THAT I HAD THERE EQUIPMENT. I AM SUPPOSED TO HAVE HAD A SERVICE CONNECTED TO THIS ACCOUNT WHICH NEVER HAPPENED. I FEEL THEY TOOK ADVANTAGE OF ME.

Desired Settlement: I WOULD LIKE THEM TO REFUND MOST OR ALL OF THE MONEY PAID TO THEM. THEY DID NOT MONITOR ANYTHING!

Business Response: To Whom It May Concern:

We have reviewed complaint ******* and have spoken with the customer. This issue has been resolved to our mutual satisfaction. Although our Terms and Conditions clearly state that the customer is liable for payment until AlertOne has received the equipment back, a courtesy refund from the date on which the customer expressed the desire to cancel will be issued. The customer has agreed that this refund satisfies her concerns.

Please let me know if any further information is needed regarding this complaint.

Regards,

***** *******
Associate Manager of Customer Experience
Alert One Services Inc. | Toll-free Phone ( ***** ******** | Toll-free Fax 7 ***** ******** | Email * ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/23/2013 Advertising/Sales Issues | Complaint Details Unavailable
11/15/2012 Billing/Collection Issues
10/26/2012 Billing/Collection Issues
5/7/2012 Billing/Collection Issues
12/15/2011 Problems with Product/Service
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